VIE - CLD Process Analyst (M/F/D)
VIE - CLD Process Analyst (M/F/D)
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Job Description
Air Liquide in Spain was founded in 1909 and today is made up of a dynamic team working in industry and healthcare throughout the country.
We offer gas equipment and services for a variety of industries: from oil and gas automotive metal fabrication to chemical pharmaceutical agricultural food and beverage and healthcare. Our local projects confirm the Groups commitment to developing innovative solutions that promote the energy transition including hydrogen energy.
As a market leader we aim to create value by offering cutting-edge solutions. We are committed to ensuring that our customers receive the best and most cost-effective performance from our products and services and that our patients receive the best quality of todays competitive and ever-changing markets it is the added value we offer our customers that makes the vital difference.
100%
B15:D15
The Customer Loyalty Department (CLD) in Iberia is a dynamic team of approximately 50 collaborators in charge of governing and ensuring the coherence of processes for both back-office teams (client management and billing) and front-office teams (customer service and support).
The team composed of Spanish and Portuguese members based in different sites works across both the front office which handles direct customer interaction and the back office which manages the administrative and operational tasks that support the customer experience.
The department focuses on continuous improvement resolving customer incidents and ensuring a quality customer experience.
In addition it acts as a key liaison with other company areas such as commercial logistics operations IT etc.
The entity is currently undergoing a significant transformation due to a merger between its Industrial and Medicinal business lines as well as the future and progressive integration of AI into our processes.
The VIE will assist in reviewing updating and documenting business processes identifying ways to streamline tasks and ensuring work standards are consistently applied. They will also help prepare training materials for the team and contribute to maintaining key knowledge within the department.
Summarize this table
The Customer Loyalty Department (CLD) in Iberia is a dynamic team of approximately 50 collaborators in charge of governing and ensuring the coherence of processes for both back-office teams (client management and billing) and front-office teams (customer service and support).
The team composed of Spanish and Portuguese members based in different sites works across both the front office which handles direct customer interaction and the back office which manages the administrative and operational tasks that support the customer experience.
The department focuses on continuous improvement resolving customer incidents and ensuring a quality customer experience.
In addition it acts as a key liaison with other company areas such as commercial logistics operations IT etc.
The entity is currently undergoing a significant transformation due to a merger between its Industrial and Medicinal business lines as well as the future and progressive integration of AI into our processes.
The VIE will assist in reviewing updating and documenting business processes identifying ways to streamline tasks and ensuring work standards are consistently applied. They will also help prepare training materials for the team and contribute to maintaining key knowledge within the department.
How will you CONTRIBUTE and GROW
Process Support & Documentation:
- Assist in the review and updating of front and back-office process documentation and procedures.
- Support in identifying non-value-added tasks to streamline processes.
- Contribute to ensuring process coherence and the application of work standards.
- Assist in identifying and documenting best practices within the team.
- Coordinate with different CLD activities for the analysis and definition of flows specifically by participating in meetings and supporting the collection of information from key stakeholders to map out and define processes.
Knowledge & Training Assistance:
- Support the team in preparing training materials for new tools and processes.
- Contribute to maintaining knowledge and control over the use of work standards.
Are you a MATCH
Education:
Master Degree (Engineering Communication Business Administration)
Soft and Hard Skills
Must have:
Soft Skills:
- Proactivity & Initiative: The ability to take initiative and seek out tasks without being told.
- Adaptability: Being flexible and able to adjust to a changing environment (due to the merger and AI integration).
- Teamwork: The capacity to collaborate effectively with team members and other departments.
- Communication Skills: Clear and effective communication to understand tasks and report progress.
Hard Skills:
- General computer literacy including proficiency in Google Workspace (Google Docs Google Sheets Google Slides)
Nice to have:
Soft Skills:
- Problem-Solving: A foundational ability to think critically and assist in resolving minor issues.
- Attention to Detail: Meticulousness is key for tasks involving documentation and data analysis.
- Willingness to Learn: A strong desire to acquire new knowledge and skills.
Hard Skills:
- Skills in automation and digitalization
- Proficiency in available IT tools (e.g. Power BI SAP)
- Understanding of ERP and CRM flows
- Knowledge of project methodologies
- Data handling and analysis
Languages
English fluency is Must have
Spanish is Must have
Portuguese isNice to have
Internal communication aimed at employees already hired by the Company in compliance with the AL AIR LIQUIDE ESPAA S.A. and AIR LIQUIDE IBERICA DE GASES S.L.U. Collective Agreement (Art. 12)
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
IC
Employment Type
Full-Time
