Customer Service Representative - Tennova Cardiology
Customer Service Representative - Tennova Cardiology
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Customer Service Representative is responsible for handling customer inquiries resolving issues and providing a positive service experience across multiple communication channels including phone email chat and in-person interactions. This role requires strong problem-solving skills professionalism and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions
- Responds to customer inquiries via phone email live chat and written correspondence ensuring a courteous and professional interaction.
- Handles inbound calls from both internal and external customers creating service cases and documenting all interactions accurately.
- Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
- Researches and resolves customer complaints billing issues and service-related concerns in accordance with company policies and procedures.
- Accurately updates and maintains customer records and case notes in the system ensuring complete documentation of issues and resolutions.
- Works collaboratively with internal departments to escalate and resolve complex issues ensuring a seamless customer experience.
- Provides appropriate solutions and alternatives within service timeframes following up to ensure issue resolution and customer satisfaction.
- Meets and maintains productivity and service quality standards ensuring efficiency in handling customer interactions.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Associate Degree or coursework in Business Communications or a related field preferred
- 1-2 years of experience in customer service call center or administrative support required
Knowledge Skills and Abilities
- Working knowledge of Google Suite ServiceNow or similar ticketing platform soft phone software willingness to learn enterprise wide (ERP) such as Oracle or similar.
- Strong verbal and written communication skills ensuring clear and professional interactions.
- Ability to handle high call volumes and multi-task across different customer service platforms.
- Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
- Proficiency in customer service software CRM systems and Microsoft Office applications.
- Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
- Strong attention to detail in data entry documentation and customer interactions.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
Licenses and Certifications
- Certified Customer Experience Professional preferred
INDCLINIC
To Apply please email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
