40-hr Patient Experience Navigator, Urgent Care - Greenfield

Site: Mass General Brigham Medical Group Western Massachusetts Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality low-cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.

Urgent care sometimes known as walk-in care fast care or express care is a convenient option for patients 18 months and older who require timely medical care but the situation is not an emergency. Because patients typically come to us when they arent feeling their best it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

We are seeking a full-time 40-hour Patient Experience Navigator to join our Urgent Care team in Greenfield! Our Urgent Care Center is located at 489 Bernardston Road Greenfield MA.

Schedule: Monday - Friday 8:00am-4:30pm

We do our best to keep all employees in their assigned locations; however you may also be asked to float to other locations for training/precepting purposes or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes). The other locations are Northampton Southampton or Amherst.

Job Summary

Summary
Specializes in providing routine administrative and secretarial support as directed and under moderate supervision for an individual group or department. Responsibilities may include coordination and scheduling supplies and equipment ordering meeting minutes correspondence Answer and transfer phone calls prepare spreadsheets and presentations. Manage schedules coordinate travel conference calls payroll and transcription. This is an intermediate-level support role.

Essential Functions
- Prepare reports meeting minutes and correspondence.
- Create and edit documents spreadsheets and presentations.
- Manage schedules arrange appointments and itineraries.
- Coordinate meetings travel conference calls and complete expense reports.
- Answer and transfer phone calls.
- May perform transcription and proofread and edit literature prepare applications for department.
- Remain knowledgeable of business unit policies.
- May make contacts of a sensitive complex and confidential nature.
- Completes routine tasks under moderate supervision.

Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
Does this position require Patient Care (indirect/direct) No

Education

Onsite

489 Bernardston Road

40

Regular

Day (United States of America)

Pay Range

$17.36 - $23.92/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Medical Group Western Massachusetts Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework