Client Services Specialist
Client Services Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Your job
Your profile
Responsibilities
Organize categorize and manage complaints and disputes
Identify and assess customer needs to provide tailored solutions
Build and maintain relationships with identified key contacts
Investigate situations and liaise with clients to ensure timely resolutions
Manage report requests from suppliers passengers bookers and customers
Drive continuous improvement by analysing KPIs and identifying process optimizations
Ensure all situations are reported recorded and handled according to quality standards
Proactively manage communications with clients to control the narrative
Act as the coordination point for internal stakeholders who receive complaints directly
Provide account management support including portal queries and account implementation assistance
Outcomes
Document and visualize processes timelines and task durations
Create and maintain a Customer Care dashboard and reporting
Ensure response time within 48 business hours
Achieve average resolution time within 72 business hours
Deliver standard customer reporting on a regular basis
Reduce overall complaint percentage and repeated complaints
Contribute to customer satisfaction rate improvements
Support training of future team members and back-up capacity
Your profile
2 years of experience in customer care client management or operations (travel mobility or service industry is a plus)
Strong multitasking ability with excellent verbal and written communication skills
Problem-solving and decision-making mindset with a proactive approach
Skilled in active listening and managing sensitive situations with empathy
Ability to prioritize effectively and focus on what is urgent and important
Comfortable with data and reporting to monitor performance and improvements
Strong English communication skills (Dutch or other European languages are a plus)
Why us
NS Business Card: Weve got your commuting costs covered. Prefer driving Well handle your travel expenses.
Experience Our Service: Wondering why our clients rave about our cab service You can use it twice a year yourself.
Healthy Lifestyle: Need a snack Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
On-site Gym: Keep your energy levels up with access to our fully equipped office gym.
Holiday Allowance: We provide 8% holiday allowance so you can enjoy your time off.
Vacation Days: Relax and recharge with 25 days of vacation each year.
Remote Work: Hybrid working model (2 days from home) with the possibility of working 2 weeks from abroad.
Pension Contribution: We contribute 2.5% toward your pension to support your future.
Ready to make an impact on customer experience at a fast-growing international company Apply today and join our team!About us
Our mission is to make every contact an excellent experience.
Welcome to Get-e where were not just building a company; were revolutionizing the way the world connects. As a fast-growing travel-tech scale-up weve got the drive the backing and the global reach to make things happen. Since 2019 venture capital has fuelled our journey empowering us to lead the charge in smart transportation management for top global travel brands. And were not stopping there weve just expanded into hotel room management for airline crews adding even more value to our offerings.
Our team Its as diverse and dynamic as our mission with over 26 nationalities bringing their unique energy to the table. Were all about big ideas bold moves and making an impact.
If youre ready to dive in and create something extraordinary we want you on board!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
