Complex Senior Event Manager - Signia by Hilton and Waldorf Astoria Orlando
Complex Senior Event Manager - Signia by Hilton and Waldorf Astoria Orlando
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1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando Complex is looking for their next Senior Event Manager.
These complex hotels offer premium experiences like no other the Signia Orlando features 1009 guest rooms and 231000 square feet of meeting space while the Waldorf Astoria Orlando features 502 renovated guestrooms and 120000 square feet of meeting space.
Our ideal candidate will have a minimum of 3 years of experience managing events in a high-volume large-box hotel environment with a strong background in servicing high-end and luxury clientele. As a Senior Event Manager you will be responsible for leading the solicitation planning and flawless execution of meetings and events within the hotel. This role requires frequent client interaction to understand their needs build lasting relationships and drive repeat and expanded business.
Shift Pattern: Typical office hours of 8:30AM 5:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on assigned groups.
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As Senior Event Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planners primary contact following turnover on property and is responsible for his/her experience.
Specifically your essential functions will be to perform the following tasks to the highest standards:
Organize plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone email written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems products systems and processes.
Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analysing and evaluating the issues and determine the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
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Required Experience:
Manager
Employment Type
Full-Time
