Senior Product Manager, Amazon Customer Insights
Senior Product Manager, Amazon Customer Insights
Posted on :
29-08-2025
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1 Vacancy
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Job Description
About the Role:
Were seeking an exceptional Senior Product Manager to drive the Customer Experience (CX) of Amazon Customer Insights (ACI) our strategic market research platform that delivers actionable customer intelligence to our vendor partners.
As the owner of shopper CX you will drive a more engaging Amazon experience for customers and more customer decision making in our vendors
accelerating the Retail flywheel.
Why Amazon
Opportunity to shape the future of how customers interact with our product and Amazon
Work with world-class talent across product engineering research and business teams
Highly visible role with significant executive exposure and growth potential
Competitive compensation including base salary bonus and equity
This role is onsite and based in Tokyo Meguro office
Key job responsibilities
Key Responsibilities:
Product Strategy & Vision
Own and evolve the long-term CX vision strategy and roadmap for our B2B market research products
Work backwards from the customer to define compelling vision and roadmap for CX
Identify and deliver on opportunities to expand ACIs capabilities through new features and product extensions
Make data-driven decisions to optimize product-market fit and business outcomes
Product Development & Execution
Lead end-to-end product development from conception through launch working closely with engineering design legal and business stakeholders
Drive consensus across multiple stakeholder groups and influence roadmap priorities
Make strategic trade-offs between time resources and features to deliver maximum customer value
Customer & Business Impact
Be the voice of the customer - deeply understand vendor needs through direct engagement and research
Define and track key performance metrics to measure product health and business impact
Build strong partnerships with sales marketing customer service and other customer facing teams to drive collaboration and innovation
Leadership & Communication
Communicate product strategy and roadmap to executive stakeholders through compelling narratives
Mentor other PMs and contribute to building a strong product culture
Present externally to build awareness and excitement for ACIs capabilities
About the team
Japan Consumer Innovation
Employee Interview for Japan Consumer Innovation
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Excellent written and verbal communication skills in English (Business) and Japanese (Business)
- Excellent written and verbal communication skills in English (Business) and Japanese (Business)
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Track record of successfully driving adoption of B2B product
- Experience with market research analytics or consulting product
- Knowledge of retail/ecommerce industry dynamics
- Experience managing complex stakeholder relationships
- Track record of mentoring and developing others
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Were seeking an exceptional Senior Product Manager to drive the Customer Experience (CX) of Amazon Customer Insights (ACI) our strategic market research platform that delivers actionable customer intelligence to our vendor partners.
As the owner of shopper CX you will drive a more engaging Amazon experience for customers and more customer decision making in our vendors
accelerating the Retail flywheel.
Why Amazon
Opportunity to shape the future of how customers interact with our product and Amazon
Work with world-class talent across product engineering research and business teams
Highly visible role with significant executive exposure and growth potential
Competitive compensation including base salary bonus and equity
This role is onsite and based in Tokyo Meguro office
Key job responsibilities
Key Responsibilities:
Product Strategy & Vision
Own and evolve the long-term CX vision strategy and roadmap for our B2B market research products
Work backwards from the customer to define compelling vision and roadmap for CX
Identify and deliver on opportunities to expand ACIs capabilities through new features and product extensions
Make data-driven decisions to optimize product-market fit and business outcomes
Product Development & Execution
Lead end-to-end product development from conception through launch working closely with engineering design legal and business stakeholders
Drive consensus across multiple stakeholder groups and influence roadmap priorities
Make strategic trade-offs between time resources and features to deliver maximum customer value
Customer & Business Impact
Be the voice of the customer - deeply understand vendor needs through direct engagement and research
Define and track key performance metrics to measure product health and business impact
Build strong partnerships with sales marketing customer service and other customer facing teams to drive collaboration and innovation
Leadership & Communication
Communicate product strategy and roadmap to executive stakeholders through compelling narratives
Mentor other PMs and contribute to building a strong product culture
Present externally to build awareness and excitement for ACIs capabilities
About the team
Japan Consumer Innovation
Employee Interview for Japan Consumer Innovation
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Excellent written and verbal communication skills in English (Business) and Japanese (Business)
- Excellent written and verbal communication skills in English (Business) and Japanese (Business)
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Track record of successfully driving adoption of B2B product
- Experience with market research analytics or consulting product
- Knowledge of retail/ecommerce industry dynamics
- Experience managing complex stakeholder relationships
- Track record of mentoring and developing others
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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