Senior Training Specialist
Senior Training Specialist
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$ 69500 - 92000
1 Vacancy
Job Description
Essential Job Duties and Responsibilities:
Learn new software programs and train division personnel
Develop training aids and quick reference guides for users.
Install personal computer and printer for new employees.
Provide training to new employees on the computer system and hardware packages.
Schedule and coordinate Skillware or other offsite training for new employees.
Provide ongoing training support to division personnel.
Update division personnel concerning changes in computer procedures.
Provide user support on all aspects of Enterprise Imaging System (EIS).
Serve as division office microcomputer system administrator by maintaining division distribution lists passwords and library of standard documents.
Install computer hardware and software upgrades.
Assist in the installation of EIS hardware and software.
Assist field staff personnel with agent training on software packages such as Open Crisp by preparing training materials and/or making training presentations.
Accompany field personnel to install computer hardware/software in agents office.
Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
Division liaison with Information Technology department to identify and resolve division problems with computer communication network hardware or software.
Perform other job related duties as necessary.
Knowledge Skills and Abilities:
Be fluent in the following software components:
Microsoft Office
Web Browsers: Internet Explorer Firefox Chrome
Network basics for file transfers and management
Windows Desktop Operating System
Virtual Private Network (VPN)
Be knowledgeable with the following hardware components:
Personnel Computers Laptops and Mobile Devices
Scanners and Printers
Ability to learn Company specific software and new software products.
Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.
Knowledge of or the ability to learn Rain and Hails products services and systems in order to assist users.
Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
Ability to effectively communicate and maintain positive business relationships with company personnel outside resources and customers.
Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
Ability to learn and develop skills in the use of Division equipment including computers software EIS scanners and workstations calculators telephone system etc.
Ability to remain calm and professional during peak periods of activity.
Ability to work from oral or written communication.
Ability to travel away from home on a limited basis.
Ability to work independently under general supervision.
Ability to maintain confidentiality related to all duties and responsibilities including marketing information product knowledge pricing processes and systems.
Ability to assist in other work related areas as required.
The pay range for the role is $69500.00 to $92000.00. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be foundon our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Qualifications
Associates Degree or Baccalaureate Degree in business Computer Science or other related fields or equivalent work experience. One or more years experience working with EIS software and hardware personal computers word processing and other software packages.
Required Experience:
Senior IC
Employment Type
Full-Time
