Technical Services Representative
Technical Services Representative
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Job Description
Join our fantastic team in Ireland supporting and assisting our customer and sales team in our Industrial Wood coatings division!
The Technical Sales Representative is responsible for assisting the Sales Manager and Sales Representatives by supporting our existing customers with technical issues and concerns and calling on prospective customers/target accounts and providing technical support.
This role covers the whole of Ireland so it is best for someone who likes to travel. Ideal for someone with paint or coatings experience knowledge of technical applications and colour matching. We can also train this skills and we would welcome applications from people looking to grow in this business sector.
In return we offer a rewarding career within a global leader in paint coatings support development an attractive salary bonus plan private medical pension and company car.
Responsibilities
- Ensures customer quality and service expectations are met.
- Supports customers with plant audits troubleshooting general technical support and process development.
- Eliminates or reduces customer complaints.
- Helps achieve or exceed sales and margin goals.
- Helps increase volume growth.
- Communicates competitive information new products and selling issues to Product Finishes Sales Managers
- Communicates extended product knowledge in wood metal technology.
- Attends coatings seminars and trade shows pertinent to Product Finishes sales/marketing.
- Manages product trials at designated customer facilities.
- Supports national accounts specifications approval process.
- Maintains contact with laboratory on current technical issues.
Qualifications
- Good understanding of and experience in the Irish and UK industrial wood coatings market
- Technical support experience to major accounts (including auto-lines) in the coatings sectors
- Good basic knowledge of coatings technology and curing processes
- Ability to hand-spray all major coatings technologies.
- Experience of working with automatic colour-matching systems
- Willingness to develop and learn this industry
- Excellent customer service
- Ability to travel for the role (approx. 70% of the time)
Preferred:
- Experience with robotic auto spray vacuum and roller coating application systems
- Knowledge of metal and plastic substrate coating technologies
- Understanding of Apollo or other root-cause analysis techniques
- Expertise in exterior joinery coatings window design and application processes
Our offer for you...
- Strong focus on work-life balance
- Competitive compensation
- Company car
- Generous company contributed pension
- Salary extras and additional holiday days purchase
- Life insurance
- Share incentive plan
- Career growth in a global innovative company
- Industry leadership in protective coatings
- Access to Sherwin Academy for continuous learning
- Inclusive wellbeing mental health and ID&E programmes
- Supportive environment for women and diversity in the workplace
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Required Experience:
Unclear Seniority
Employment Type
Full Time
