IT Helpdesk Technician - Permanent
IT Helpdesk Technician - Permanent
Posted on :
29-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The vente-privee group has consolidated its various European brands together made up of 6000 employees under one unified conglomerate: Veepee.
This coalescence marks a new chapter in its European history. With Privalia vente-exclusive Eboutic and vente-privee Veepee achieved a 3.3 billion Euro turnover as of 2024. Present in 10 countries Veepee is taking a leading role in the European digital commerce landscape.
JOB DESCRIPTION
We are looking for enthusiastic motivated and naturally curious profiles who want to learn and improve Veepees Help desk level. Your main mission will be to answer user requests and ensure the follow-up until its solved. This position will be based in our office in LHospitalet with regular travels to our warehouse in Santa Oliva.
TASKS
- Being the key point of contact for the local users in the offices and warehouses
- Install and configure computer hardware operating systems applications phone and video conferences
- Address issues both face-to-face and remotely
- Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac)
- Resolve and/or replace faulty hardware
- Process warranty replacement of hardware
- Support the deployment of new applications
- Respond and close tickets within approved SLA
- Work continuously on tasks until completion
- Assist in IT projects system upgrades and rollouts as required
- Maintain accurate documentation of support requests incidents and solutions
- Ensure compliance with company IT security policies and data protection standards.
MUST HAVE skills
- Superior Graduation in an IT field
- 2 years experience on a similar production operation and support environment
- Windows / MacOS
- Google WorkspaceActive directory basic skills
- Office (all versions) / Gsuite
- Jira Service Desk
- Android/iPhone
- Excellent communication and customer service skills
NICE TO HAVE skills
- Network knowledges
- Hardware devices such as Zebra Android in warehouse environment
BENEFITS
- Variable bonus
- Dynamic and creative environment within international teams
- The variety of self-education courses on our e-learning platform
- The participation in meetups and conferences locally and internationally
- Video games beer and quiz parties with colleagues
RECRUITMENT PROCESS
1 30-minute HR Screen with a Veepee Recruiter
2 ITW with the Support Manager by visio
3 ITW in the warehouse in Santa Oliva
4 Team Interview on site
We are convinced that it is up to you to define the way you work to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion Veepee is committed to reviewing all applications received on an equal basis.
COMPANY For more information about our ecosystem: WHO WE ARE
Veepee is a tech community of 600 collaborators who play a key role in Veepees innovative strategy.
From Warsaw to Sevilla through Brussels Amsterdam Paris Nantes Nice Barcelona and Madrid all our projects are developed in an agile environment with a wide skills variety where youll be sure to find your place no matter the technology you work with.
If you love to try things why dont you jump on this new adventure
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
