Staff Advanced Analytics, Digital & AI Products
Staff Advanced Analytics, Digital & AI Products
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Job Description
The Analytics Centre of Excellence (ACOE) at Airbnb based in India is a hub of knowledge and expertise that aims to provide data-driven decision-making enabling Airbnbs business goals. The ACOEs vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments trust digital customer support hosting sales social compliance risk platforms and partnership & economics.
The ACOEs delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics dashboards driving actionable insights optimization of performance measuring pre/post feature impact sizing the ROI of opportunities prioritization of opportunities anomaly-driven alerting mechanisms root cause analysis of metric deviation and exploratory hypothesis testing.
The Community You Will Join:
We are looking for a hands-on Staff Advanced Analytics who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders across marketplace teams through providing insights recommendations and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.
The Difference You Will Make:
- Data thought partner to product and business leaders across marketplace teams through providing insights recommendations and enabling data informed decisions.
- Drive day to day product analytics and build analytical solutions
- Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant IVR and other agent assisting tools to improve the customer experience.
A Typical Day:
- Owning the product analytics road map prioritization & delivery of solutions in the Contact Center Product space.
- Own projects from start to end: building out timelines key milestones providing regular updates to product managers analytics management and delivery against agreed timelines.
- Lead end-to-end measurement for AI systems aligning metrics with business outcomes user experience and trustworthiness
- Collaborate with engineering to define scale logging and ensure observability across Agentic and LLM workflows.
- Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimizations.
- Translate insights into strategic recommendations for senior leaders; shape product priorities through data.
- Hire mentor and up level team capability in AI analytics experiment best practices and storytelling.
Your Expertise:
- 12 years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g. Statistics Econometrics Computer Science Engineering Mathematics Data Science Operations Research).
- Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences
- Strong expertise in Python SQL A/B testing platforms and best practices
- Expertise in EDA hypothesis testing significance testing regression clustering techniques concepts of NLP/Text Mining machine learning and deep learning techniques language model fine-tuning etc
- Understanding of LLM architectures (e.g. prompt chains retrieval augmentation orchestration frameworks like LangChain or DSPy).
- Familiarity with Agentic AI systems human-in-the-loop design and AI observability best practices
- Experience partnering with internal teams to drive action and providing expertise and direction on analytics data science experimental design and measurement.
- Experience designing and building metrics from conception to building prototypes with data pipelines
- Familiarity with vector stores embeddings prompt instrumentation and structured logging of LLM interactions would be a plus
- Contact center domain and market place domain knowledge would be a plus
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.
Required Experience:
Staff IC
Employment Type
Full-Time
