Senior Service Specialist Operations CoE

Job Description:

Job Description

We are looking for an enthusiastic thoughtful and highly motivated candidate to join our dynamic Operations COE team within the Procurement this customer facing role you will efficiently administer the Supplier Management Purchase Requisition and ACC process ensuring timely and accurate procurement of goods and services for our organization. You will also provide end to end support to Fidelity employees and third-party vendors. This is an outstanding opportunity to gain exposure to a wide variety of technology policy and procedures in a core Fidelity business!

The Purpose of Your Role

The Operation COE facilitates the Supplier Management Purchase Requisition and ACC process within the organization. This role is pivotal in ensuring that all purchasing activities are conducted efficiently and in compliance with established policies and procedures. We play a vital role in facilitating an optimal customer experience by providing system navigation assistance and trouble-shoot purchasing technology issues. Our passion about creating innovative customer experiences while adhering to policy and procedure allows us to give to the overall success of the organization. Individuals in this role can take on additional assignments as they become more efficient in their role.

• Receive review and validate Supplier onboarding Purchase Requisitions and ACCs from various departments and ensure timely execution. Verify that Supplier Purchase Requisitions and ACCs include accurate details such as item specifications quantities and pricing information.
• Collaborate with departments to gather business requirements and/or address any discrepancies or issues related to Supplier Management Purchase Requisitions/ ACCs submissions.
• Ensure tasks are accurately documented for auditing purposes.
• Educate users on policy and procedures to ensure compliance and help mitigate any potential risk.
• Support users by assisting with system navigation. Triage and raise system issues when needed.
• Document customer interactions to identify process efficiencies that impact both our customers and internal team.
• Identify opportunities for process improvements in the operations processing.
• Propose and implement enhancements to increase efficiency reduce cost and improve overall processing effectiveness.

The Expertise You Have and Skills You Bring

• One who takes a customer-obsessed approach. Listens to understand the challenges of our diverse customers. An eager problem-solver who is both analytical and a critical thinker.
• Strong attention to detail and organizational skills.
• Effective time-management skills. Prioritize multiple challenging task and make sound/independent decisions. Thrives in a fast-paced and evolving team-oriented environment.
• An engaging teammate with a strong ability to empathize. Ability to collaborate with diverse level of users both internal and external.
• A strong desire to proactively identify process improvement opportunities that lead to an increase in team efficiency.

The Value You Deliver

We provide outstanding customer service to Fidelitys Employees and Suppliers through innovation dedication and commitment to excellence. We ensure a detailed and robust service experience for our users by building trust and satisfaction! You will see your impact on the business and have rewarding interactions every single day.

Our Investments in You

Fidelitys greatest advantage is our people and we believe it is important to approach life holistically. We offer a competitive total rewards package including a stable base salary to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance.

Fidelity Investments is an equal opportunity employer.

At Fidelity our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what were calling Dynamic Working. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week 5 consecutive days every four weeks. These requirements are subject to change.

Reminder: Per the Dynamic Working Policy approved exceptions will be reviewed annually or when the associate accepts a new role whichever comes first.

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Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days M-F) in a Fidelity office.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.