Senior Convention Services Manager

Dallas Hotel

The Omni Dallas Hotel in the center of the revitalized downtown Dallas is connected via sky bridge to the Dallas Convention Center and close to restaurants shops entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotels associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Dallas Hotel may be your perfect match.

Prepares all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout the planning event and post-event phases of property events. This position primarily handles complex events including City wide Corporate and State Association Conferences. Ensures a seamless transition from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director/Assistant Director of Catering and Convention Services in his/her absence. Serves as the meeting planners primary contact (following turnover) on property and is responsible for his/her experience.

Coordinate all aspects of conferences as assigned by the Assistant Director of Catering and Convention services to include but not limited to: food and beverage requirements effective meeting space usage audio-visual requirements guestroom types and rooming lists function room set up group transportation check in and check out needs billing telephone and internet requirements box storage and delivery power requirements expected food and beverage outlet usage business center requirements entertainment leisure activities dcor (to include floral) requirements.

Managing Convention Operations

• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Manages the planning execution and supervision of assigned conventions to include salesnegotiations and conflict resolution.
• Communicates all group specifications and history to the appropriate department.
• Accurately forecasts group guestroom and banquet revenues according to established guidelines.
• Promotes the proper use of function space exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods services attractions and sub-contractors to convention groups.
• Oversees contracted group room blocks to include cutoff attrition etc.
• Plans and develops convention programs resumes agendas and services according to client requirements and established guidelines.
• Manages group room blocks and meeting space for large-sized assigned groups.
• Creates external communications to include contract addendums introductory letters
• Hosts Planning Meetings Site Inspections Pre-Convention Meetings as outlined in departmental guidelines.
• Verifies that all conventions adhere to company policies fire department regulations state liquor laws and other applicable government regulations.
• Proactively achieve consistently high Medallia scores through establishing good rapport with the client preparation work having been done accurately being visible during the conference to ensure the clients expectations have been metand coordinating post convention feedback sessions.

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
• Assist in and support in food and beverage operations as necessary.
• Greets customer during the event phase and hands-off to the Operations team for the execution of details.
• Adheres to all standards policies and procedures.
• Supports Accounting with billing process by providing updated estimates conducting bill reviews with clients prior to processing the final bill and supporting commission and rebate processes.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.

Participation and Leading Conference Team

• Sets goals and delegates tasks to improve hourly staff performance.
• Attend and actively participate in all pertinent meetings.
• Celebrate successes and publicly recognizes the contributions of team members including consistent use of OSC cards
• Champions all standards policies and procedures for the Event Planning team.
• Take active role in training and development of junior managers and hourly associates
• Take responsibility for maintaining/updating department information in systems and update team as needed.

Hotel Specific Essential Functions:

• Books affiliate groups that are in conjunction with existing conference
• Work with Trinity Food Services and local Convention & Visitors Bureau contacts on like groups

Education and Experience

• High school diploma or GED Bachelors degree preferred; 4 years experience in convention management or related professional area
• Flexible work hours to include weekends holidays and evenings in order to meet the demands of a 24 hour operation.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.