Patient Transport/Nurse Care Assistant

Job Title: Patient Transporter - Covenant

Job Code: 1365

Department: MFB at Covenant Inpatient Nursing FLSA Class: Hourly/Non-Exempt

Reporting Relationship: Covenant Nursing

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. Its extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients Ask for Mary they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee from support staff and leadership to clinicians and care providers.

Mary Free Bed is a not-for-profit nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient outpatient sub-acute rehabilitation orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation Mary Free Bed physicians nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Mary Free Bed: Restoring hope and freedom through rehabilitation.

Covenant: Extraordinary care for every generation.

Employment Value Proposition

At Mary Free Bed we take pride in our values-based culture:

Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family patients staff and community.

A Proud Tradition. Years of dedicated quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

A MFB at Covenant Patient Transporter working individually and as part of a team will provide transportation from acute care hospitals to Mary Free Bed Rehabilitation Hospital. They may also provide transportation from Mary Free Bed Rehabilitation at Covenant HealthCare Hospital for appointments or home post-graduation. The Patient Transporter will assist therapist by ensuring vehicle availability and be able to handle all emergency situations with confidence and controlled emotions.

Essential Job Responsibilities

Make eye contact and pleasantly greet each patient visitor and staff members; maintains a pleasant friendly and professional demeanor with all guests client staff members and coworkers to create favorable impressions

Ensures a safe and secure environment during transport for the patient and their belongings

Drive company vehicles for outings and other hospital activities with staff or patients for both short and long-distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism situational awareness and decision-making abilities.

Display age-appropriate interactions when dealing with members patients visitors and staff.

Transports patients visitors or other guests to different areas of the MFB campus by wheelchair or escorting them as needed.

Protects all hospital guest and staffs confidentiality according to HIPPA requirements.

Creates and maintains an atmosphere of warmth personal interest and positive emphasis.

Maintains positive appearance and professional image

Adheres to hospital policies

Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials and possible exposure to high or low temperatures as both inside and outside conditions indicate.

Must be able to effectively present information in one-on-one and small group situations to guests clients and associate

Ability to use communication devices (phones radios etc.) in a clear concise and professional manner to meet and exceed the internal and external customer service expectations.

Other duties as assigned

Well embrace all people by:

Treating everyone with dignity and respect.

Opening more doors to opportunity for others to succeed.

Growing talent and people.

Ensuring a welcoming experience for all we serve regardless of origin race religion disability sexual orientation or socioeconomic status.

Taking action against discrimination.

Honoring our differences and how we collaborate.

Educating staff patients and the communities we care for.

Restoring hope and freedom together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages coaches and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

High school diploma or GED

Chauffeur license preferred required to obtain within first two weeks of employment

Must have a valid State of Michigan drivers license

Must have a clean driving record if under 22 years of age

Must within 90-day training period become certified in Basic Cardiac Life Support.

Customer service experience (Health Care industry preferred)

Ability to work flexible schedules and extended hours as needed.

Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).

Must have problem resolution skills

Must have ability to manage multiple priorities and multi-task

Ability to work in inclement weather (hot cold rain snow etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions

Ability to speak read and write standard English language; to read and comprehend simple instructions short correspondence and memos; to write simple correspondence

Must be able to apply reasoning and understanding to carry out instructions furnished in written oral or diagram form

Must be able to understand 24 hour and military time systems

Preferred Job Qualifications

Bilingual

Previous hospital security or law enforcement experience

Computer experience

Physical Requirements for Essential Job Qualification

Levels:

None (No specific requirements)

Occasionally (Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Majority

Use keyboard: None

Operate or use department specific equipment: Majority

Ascend/Descend equipment or ladder: Majority

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: None

Transport position and/or exert force:

Up to 10 pounds:

Up to 25 pounds:

Up to 50 pounds:

Up to 75 pounds:

More than 100 pounds:

Other weight: Up to 100 pounds 350

Other: None

Consistent with the Americans with Disabilities Act (ADA) it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless

such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Talent Acquisition team at

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age genetic information veteran status disability or other legally protected characteristic.