Tax Solution Representative

What We Do:

The Call Center employs representatives trained to address citizens tax related inquiries ranging in diversity from sales and marijuana excise tax to wage withholding and income tax. Were hiring a customer service oriented individual with accounting knowledge to be ourTax Examiner Iin the Taxpayer Service Call Center!

The Typical Day of aTax Examiner I:

Our customer focused representatives become highly skilled trained professionals after receiving up to four months of onsite comprehensive orientation and training. These employees learn many key aspects of the role of serving asTax Examiners. For example instructing taxpayers on completion of applicable forms and documents; making determinations of appropriate tax collection procedures and making authorizations or denials of refunds or assessments. Moreover the Tax Examiner provides the public with information regarding tax statutes department policies procedures and positions on taxes administered by the department by telephone web messages and issuance of letters.

Our work culture is based on teamwork accountability dependability and career fact our best employees are excellent communicators team players have prior tax accounting experience and are tech savvy!

As a Call Center team member you will:

• Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue when the callers are uncertain about Colorado statutes policies and procedures.

• Analyze and understand complex issues affecting their tax accounts in a fast-paced environment while also communicating the situation clearly and effectively in a way that the caller can understand.

• Assist callers with exceptional customer service in utilizing the Department of Revenue or related entitys websites tax software or service portals to file returns submit payments access tax information and many other activities.

• Learn and adapt to changes in statutes policies and procedures on a frequent basis while being able to also facilitate the resolution of taxpayer account issues in accordance with the state statutes and policies.

These positions are in training for approximately 3 to 4 months. Examiners are required to report to the Lakewood office at 1881 Pierce Street Lakewood CO 80214 for the duration of the training. Once the training has been successfully completed unless there are circumstances that prevent it the examiner is expected to move to the work from home environment with occasional requirement to travel to the Lakewood office. Candidates who live 75 miles or more from the Lakewood location should discuss the travel requirements with the supervisor at the time of interview.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

MINIMUM QUALIFICATIONS:

High school diploma or General Education Diploma (GED)

Two (2) years of experience in customer service (six months of this experience must include work in accounting bookkeeping auditing or tax administration).

Additional appropriate education in Accounting Business Finance will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

The ideal candidate will possess the following skills:

• State experience working with GenTax

• Experience working with state county or municipal taxes

• Experience in bookkeeping technical accounting tax administration business economics finance.

• Proficient with Microsoft Office and Google Workspace

• Previous call center experience

Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.

As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

• Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director

APPEAL RIGHTS

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online submit application to:

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.