DescriptionKey Job Responsibilities
- Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors invoicing discrepancies or system integration challenges.
- Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues identifying root causes and developing effective solutions
- Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners functional experts and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
- Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
- Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions contributing to the organizations knowledge base for future reference and training purposes.
- Progress Reporting: Prepare and deliver comprehensive reports to senior executives highlighting the positive outcomes and impacts of implemented solutions and process enhancements
This role reports into Manager/ Senior Manager
ResponsibilitiesKey Competency
Communicating for Impact
- Ensures that proposals or arguments are supported by strong logic and a compelling business case addressing all relevant factors
- Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations standards or policies
Collaboration
- Easily builds networks and rapport with diverse groups
- Collaborates cross-functionally to deliver on shared objectives
- Demonstrates a willingness to place team goals before personal goals
Change Agility
- Adapts to changing business needs conditions and work responsibilities
- Positively influences others to adapt when faced with changing business conditions
- Drives change skillfully; gains adoption from all stakeholders in a timely manner
- Quickly recognizes situations or conditions where change is needed
- Demonstrates resilience in times of change and uncertainty
Mastering Complexity
- Makes timely and effective decisions by assessing risk evaluating alternatives and applying judgment even with incomplete data
- Develops and systematically evaluates alternative courses of action
- Identifies solutions and evaluates consequences and impact of alternatives
Basic Requirements
- Graduate/Post Graduate with 6 to 10 years of experience
- Strong Analytical abilities
- Adaptability to the ever changing business conditions
#LI-DNI
QualificationsCareer Level - IC2
Required Experience:
IC
DescriptionKey Job ResponsibilitiesComplex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors invoicing discrepancies or system integration challeng...
DescriptionKey Job Responsibilities
- Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors invoicing discrepancies or system integration challenges.
- Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues identifying root causes and developing effective solutions
- Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners functional experts and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
- Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
- Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions contributing to the organizations knowledge base for future reference and training purposes.
- Progress Reporting: Prepare and deliver comprehensive reports to senior executives highlighting the positive outcomes and impacts of implemented solutions and process enhancements
This role reports into Manager/ Senior Manager
ResponsibilitiesKey Competency
Communicating for Impact
- Ensures that proposals or arguments are supported by strong logic and a compelling business case addressing all relevant factors
- Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations standards or policies
Collaboration
- Easily builds networks and rapport with diverse groups
- Collaborates cross-functionally to deliver on shared objectives
- Demonstrates a willingness to place team goals before personal goals
Change Agility
- Adapts to changing business needs conditions and work responsibilities
- Positively influences others to adapt when faced with changing business conditions
- Drives change skillfully; gains adoption from all stakeholders in a timely manner
- Quickly recognizes situations or conditions where change is needed
- Demonstrates resilience in times of change and uncertainty
Mastering Complexity
- Makes timely and effective decisions by assessing risk evaluating alternatives and applying judgment even with incomplete data
- Develops and systematically evaluates alternative courses of action
- Identifies solutions and evaluates consequences and impact of alternatives
Basic Requirements
- Graduate/Post Graduate with 6 to 10 years of experience
- Strong Analytical abilities
- Adaptability to the ever changing business conditions
#LI-DNI
QualificationsCareer Level - IC2
Required Experience:
IC
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