Supporter Experience Database Officer
Supporter Experience Database Officer
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Job Description
An exciting opportunity has arisen to join St Gemmas Hospice as a Supporter Experience Database Officer.
This is a fixed term full time contract to cover maternity leave.
St Gemmas is committed to delivering exceptional care and support and this role plays a vital part in helping us build strong lasting relationships with our supporters. Youll be joining a supportive and collaborative team thats passionate about making a difference.
The role will focus on managing the import and integrity of fundraising data ensuring the smooth flow of information between data providers and our Customer Relationship Management (CRM) database. You will play a key role in optimising database functionality supporting fundraising operations and enhancing data reporting to drive better business intelligence.
Key Responsibilities:
CRM Database Management Oversee data imports maintain data accuracy and optimise database functionality to support fundraising operations.
Data Reporting & Analysis Extract analyse and interpret data to generate financial reports support decision-making and enhance business intelligence.
Supporter Journey & Engagement Assist in developing strategic supporter journeys to improve acquisition retention and overall supporter experience.
Compliance & Data Integrity Ensure data quality through audits validation processes and adherence to data protection regulations.
Training & Process Improvement Provide CRM training support system upgrades and identify opportunities to enhance database efficiency and reporting.
If you have a keen eye for detail strong technical skills in database management and a passion for using data to improve supporter engagement wed love to hear from you.
If you wish to discuss this opportunity in more detail please contact Maggie Morris Supporter Experience Manager onor email
Closing date :- 26September 2025
Interview date :- 16 October 2025
About us
St Gemmas Hospice is an independent Leeds-based charity and one of the leading hospices in the UK providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients families and carers in the Hospices In-Patient Unit through the St Gemmas community team and at our Out-Patients.
We have around 300 employees working across the main Hospice site in Moortown Retail Hub in Bramley a large chain of charity shops and out in the community. We offer career opportunities both in our multi-disciplinary clinical team and in a wide range of non-clinical roles all of which contribute towards local patient care. St Gemmas Hospice has a team of approximately 800 volunteers working in a variety of roles supporting departments throughout the organisation.
St Gemmas is committed to equal opportunities and strives to be diverse and inclusive a place which reflects the communities we serve. We offer a competitive range of benefits with an emphasis on staff well-being in a caring and friendly environment.
The benefits
Maternity / Paternity
leave
Generous holiday
Personal pension plan
Employee assistance programme
Free parking (Hospice Site)
Wellbeing support
Subsidised Meals (Hospice Site)
Learning & teaching
Documents
Required Experience:
Unclear Seniority
Employment Type
Temp
