Service Alerts Optimiser
Service Alerts Optimiser
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Job Description
Job Expectations
A fantastic opportunity has presented itself for a Service Alerts Optimiser reporting to the Delivery Manager Service.
A bit about your role
As a Service Alerts Optimiser youll be right in the middle of the action keeping our operations running smoothly by monitoring dashboards and responding to alerts that signal risks to compliance appointments and work order completion. Youll use your skills in planning scheduling and dispatch to stay ahead of issues making smart decisions or escalating when needed.
Youll work closely with field teams helping to keep technicians safe during hazardous conditions and managing high-profile escalations with confidence. Whether its re-routing jobs answering dispatch queries or spotting patterns that help us improve your insights will make a real impact every day.
A bit about you
Youre a natural communicator who thrives in fast-paced environments and enjoys working collaboratively to solve problems. With strong customer service instincts and a proactive mindset youre quick to spot risks and confident in juggling multiple priorities.
The successful candidate will ideally have experience in telecommunications field operations or schedule and dispatch is a plus and youre comfortable navigating technology and systems to get the job done.
Life at nbn
To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Gold Employer for three years running and have active employee-led diversity pillars. Click here to see our list of employee benefits and why were recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.
Where to from here
If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a permanent opportunity and applications will close at midnight on Friday 5th September.
Worker Type
PermanentTime Type
Full timeEmployment Type
Full-Time
