Professional Services Consultant

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role your primary responsibilities will include presenting and implementing Mimecasts Professional Services offerings for our customers. As a PS Consultant you will begin to build strong relationships with our Support Product Management Engineering Customer Experience and Sales Teams contributing to the ongoing success of our products.

What Youll Do:

• Assist customers in implementing Mimecast Services and ensure successful deployment
• Support email archive migrations from different email archive solutions
• Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
• Identify opportunities for upselling additional products and services
• Collaborate with cross-functional teams to meet customer needs

What Youll Bring:

• Proficiency in IT administration and support of Microsoft Exchange on prem Microsoft Azure and Exchange Online Google Workspace or other email systems
• Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations including SMTP LDAP(S) Active Directory SSL Certificates MX records and journaling
• Familiarity with email archive solutions such as Enterprise Vault or others
• Experience with email gateway solutions like Mimecast MessageLabs/Symantec Cloud Proofpoint etc.
• Strong technical skills in operating systems desktop deployment system administration and/or technical architecture
• Comfortable using MS Office products (Word PowerPoint Excel Visio) to develop pre-sales materials and project deliverables
• Exposure to Archive & Email Migration tools
• Understanding of Exchange and email migrations
• Ability to effectively communicate technical solutions to stakeholders
• Demonstrated experience in customer-facing positions preferably as a professional services consultant
• Strong analytical skills for troubleshooting technical and project management issues
• Excellent communication and interpersonal skills including the ability to interact with personnel at all levels including C-level staff.
• Familiarity with scripting technologies such as PowerShell VBScript and C# is a plus

The US base salary range for this position is $64000 - $96000 base bonus benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus and other related benefits.

Our salary ranges are determined by role level and location. These factors and individual capabilities will also determine the individual pay offered.

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DEI Statement

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.