Member Service Staff
Member Service Staff
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
- Handle and solve member concerns
- Answer the telephone in a prompt courteous manner three ring rule applies
- No one left on hold for more than 30 seconds without personal contact
- Provide all needed information on phone messages taken and give correct information to callers
- Member sign-up and program registration all done correctly and in a timely manner
- Enter receipt information correctly for membership and programs
- Be accountable for all money collected during your shift. Money and receipt total should match
- Perform routine filing and copying as needed
- Perform facility access control duties by scanning members cards and entering visitors in the computer program.
- Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length no blue jeans)
- Understand and be able to apply emergency procedures
- Open and/or secure building at the close of business as necessary.
- YMCA Membership
- Program Discounts
- 12% Employer Funded Retirement Plan (once eligible)
- Optional 403B Retirement Savings Account
- Professional Development Opportunities and Trainings
The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.
Employment Type
Full-Time
