Level 2 Support Engineer â Custom Applications
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Job Description
Job Description:
Job Description:
DXCTechnology (NYSE:DXC) is the worlds leading independent end-to-end IT services company helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard EnterpriseDXCTechnology serves nearly 6000 private and public sector clients across 70 countries. The companys technology independence global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.DXCTechnology is recognized among the best corporate citizens globally. For more information visit dxc.technology.
We are currently looking for:
Level 2 Support Engineer Custom Applications
Job location: onsite in Riyadh
Job Summary:
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting diagnosing and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development QA and infrastructure teams to ensure system stability and customer satisfaction.
Key Responsibilities
- Issue Investigation & Resolution
- Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
- Reproduce issues in test/staging environments to identify bugs or misconfigurations.
- Conduct detailed log analysis SQL/database checks and API validation.
- Incident Management
- Classify and prioritize incidents based on severity and business impact.
- Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
- Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
- User Support & Communication
- Communicate with business users or clients to gather additional information when needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
- Technical Tasks
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non-production environments.
- Conduct release verification and smoke testing after deployments.
- Continuous Improvement
- Analyze recurring issues to suggest long-term fixes or enhancements.
- Provide feedback to development/QA teams to improve application stability and usability.
Technical Skills:
- Strong understanding of various technologies ( and visual basic)
- Experience with web application architectures (e.g. client/server REST APIs).
- Familiarity with databases (MySQL SQL Server PostgreSQL Oracle) and ability to write basic queries.
- Exposure to version control (Git) CI/CD tools and cloud platforms (AWS Azure GCP) is a plus.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Ability to work independently and under pressure.
- Communication: Slack Microsoft Teams Email
- Code/CI: Git Jenkins GitHub Actions
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Employment Type
Full-Time
