Dealer Service Evaluation Engineer (EU Quality Department)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.
Job Description
- Conduct quality evaluation of sales and after-sales services providing feedback on the quality status from a customer perspective.
- Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
- Regularly publish service quality assessment results and report them to the company.
- Accept arrangements for market service-related work.
Your key responsibilities will be:
- Monitor and arrange dealer service quality inspections during the sales process
to ensure customer satisfaction including accurate data collection analysis and
proper archiving - Participate in on-site service evaluations consolidate findings and maintain
comprehensive documentation. - Provide on-site diagnostics and professional guidance to sales staff to ensure
compliance with service standards. - Support the China Business Department in effectively implementing
management requirements and aligning with corporate policies.
Your profile:
1Completed higher education such as a Bachelors degree in Science Marketing or Engineering or a completed technical training (Ausbildung) in a relevant field experience in quality management is preferred.
2More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
3Strong cross-functional collaboration and communication skills with the ability to work effectively across departments and cultural contexts;
4Excellent verbal and written communication skills in English language other European language capabilities will be a plus;
5Practical experience or training in service quality management customer experience optimization or related areas will be considered an advantage.
6Proficiency in both English and German with strong written and verbal communication skills;
We offer:
- Plenty of career growth opportunities within a fast-growing Quality team.
- Job in a fast-developing company that stands for sustainable and forward-thinking technology;
- Performance and experience based competitive remuneration pension plan commuting allowance relocation allowance; visa sponsorship if applicable;
- Team building events and employee learning opportunities.
Employment Type - Full-time
Work Location & Mode:
- Primary location: Stuttgart Germany
- Work mode: combination of on-site and business trip
Key Skills
- Sales Experience
- Apple Numbers
- Door-to-Door Experience
- OEM
- Dealership Experience
- Predictive Analytics
- Math
- Regulatory Reporting
- Auto Service Management
- CRM Software
- negotiation
- Contracts
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
