Analyst 1 (Collections)

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Major Accountabilities

BANK COLLECTIONS

BILLS PAYMENT COLLECTIONS

Handle Posting of payments made through bills payment within 24 hours from date of report and with 100% accuracy.

Retrieve collection report from payment partners related to collections via bills payments that are not under host-to-host arrangement. immediately upload file or manually post in IPAC. Ensure receipt of complete reports refer to contact person in case of non-receipt of report and monitor receipt of response until resolved or confirmed. Update Bank Upload monitoring tool and note details of collections received per payment partner. Retrieve the Total Collections uploaded for the day report (CSBM9275) and update details in Bank Upload monitoring tool. Verify if there are discrepancy in the total amount processed. Report any discrepancy or collection reports were not successfully processed to Helpdesk (looped in Phil-AOS payment team) and monitor receipt of response until resolved. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

O/S DISBURSEMENT REPORT HANDLING

Review Policies with payments applied to O/S Disb report (CSDM9442) within the day

and with 100% accuracy

Monitor daily receipt of report refer to helpdesk in case of non-receipt of report. Verify completeness of auto-created workitems. Immediately request for workitem creation of missing transaction. Investigate the policies listed in report for possible misposting or further adjustment to clear O/S field. Create workitem or send email (if applicable) for transactions that requires refund of overpayment or for further handling of other units. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

UBC HANDLING

Review Unposted Bank Upload (ISBM9E75) report within the day and with 100%

accuracy

Monitor daily receipt of report refer to helpdesk in case of non-receipt of report. Compare transaction per report vs actual UBC list in IPAC. Refer to HelpDesk and Phil-AOS payment support in case there are IPAC UBCs not found in ISBM9E75 report. Initiate follow-up until resolved. Request for workitem creation of transaction in ISBM9E75 report within the day. Retrieve details of unposted transaction from bank file and check for possible match in admin system. Recycle payment in IPAC once valid policy is determined and close as processed the workitem. Update Fund Transfer excel file regarding payments that was credited to wrong line of business immediately after posting of payment to correct policy and submit the summary list to finance every Monday. Update comments in workitem of UBCs that remains unmatched re: effort done before closing workitem. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

ULC HANDLING

Handle ULC adjustment within 24 hours with 100% accuracy

If ULC view of unmatched listbill for Corporate account confirm with client company contact person if client is an employee. Once confirmed request for lisbill relationship updated. If ULC is invalid policy check in ING for possible matching policy. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

COLLECTIONS

NON-CASH DIVIDEND/AE WITHDRAWAL

Handle non-cash dividends and AE withdrawal within 24 hours from receipt of advice and with 100% accuracy.

Review details of DEAF. Create Address Change and Contact Info change workitem for CMG to update policy record as necessary. Ensure completeness of required signatories before processing the request. Await policy anniversary in-case the funds to be withdrawn will be applied to the same policy numbers premium due that is equal to the policy anniversary. Process withdrawal of funds posting to appropriate account and Issuance OR. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

TRANSFER OF PAYMENT

Handle requests for transfer of payment requests within 24 hours from receipt of request and with 100% accuracy.

Verify validity of request. Request for gain/loss calculation as necessary and secure proper approval before processing request for transfer. Issue OR and or letter of advice to nullify OR issued to incorrect policy. Update Fund Transfer excel file regarding payments that was credited to wrong line of business immediately after posting of payment to correct policy and submit the summary list to finance every Monday. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

CREDITING OF SLGFI WORKSITE PAYMENT

Handle crediting of SLGFI worksite payments with 100% accuracy and within 4 days from receipt of complete breakdown.

Log incoming Worksite collection related documents. Initiate follow-up until resolved. Check completeness of supporting documents. Initiate follow-up from client until resolved. Reconcile payment breakdown and refer back to company contact person in case of discrepancy. Initiate follow-up until resolved. Prepare collection upload file and load for crediting. Prepare Group Life reporting every 10th and 25th for Dep Ed/ ME Gtype) and Worksite Collection Monitoring (listing companies with and without payment ) every 25th of the month Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

2% WITHHOLDING TAX

Handle processing of 2% withholding tax related requests within 24 hours from receipt of documents and with 100% accuracy.

Ensure completeness and accuracy of details in the form before processing the requests. Send email advice to advisor/agent re: additional requirements needed to process the request. Update 2% Withholding tax excel file regarding BIR form received and forward to Tax team the original form every Monday. Process posting/reversal of equivalent 2% tax as indicated in the request. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

SLOCPI GROUP COLLECTIONS

Handle posting of SLOCPI Group collections within 24 hours from date of receipt of advice and with 100% accuracy.

Upload reports as necessary and generate OR. Release ORs as instructed. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

SLOCPI and SLGFI STAFF PAYROLL PAYMENT

Handle posting of payment for staffs preneed plan based on HR reports within 24 hours and with 100% accuracy

Process the list provided by HR and ensure issuance of complete and accurate OR within 24 hours from receipt of the report. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

COB PAYMENTS

Processing of COB payments within 24hours from receipt of advice and with 100%

accuracy.

Process posting of payment and issuance of OR for COB payments Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

UNSUCCESSFUL AUTO-REINSTATEMENT

Handle adjustment of unsuccessful auto-reinstatement within 24hours from receipt of advice and with 100% accuracy.

Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

SLAMC PAYMENTS

Handle payments from SLAMC within 24hours from receipt of advice and with 100%

accuracy.

Verify validity of recipient policy number. Refer back to SLAMC for confirmation and initiate follow-up to appropriate unit until resolved. Process posting of payment and issuance of OR. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

PAYMENT ADJUSTMENT

Handle request for payment adjustment within 24hours from receipt of advice and with 100% accuracy.

Verify validity of request before processing. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

OTHERS

PAYMENT RECONCILLATION

Handle request for payment reconciliation as requested by the client company with 100% accuracy following the agreed TAT.

Recommend and adjust record as deemed necessary.

WORKSITE UPLOAD MONITORING (CSBM9596)

Handle system generated reports within 24 hours from date of receipt of advice and with 100% accuracy.

Monitor daily report and compare to uploaded file day before. Immediately inform assigned staff for discrepancy. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

CREDIT CARD APPROVAL

Handle requests for credit card approval within30mins and with 100% accuracy.

Receive and review validity of request for credit card approval Secure credit card approval from appropriate terminal. Ensure that there are no credit card details kept/stored. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

SUN SYNERGY

Handle Sun Synergy related requests within 24 hours from receipt of advice and with 100% accuracy.

Update Sun Synergy excel list based on request. Coordinate with Billing Services for manual preparation of special billing as necessary. Initiate follow-up until resolved. Update procedures manual within 24 hours upon implementation of new process case there are no known changes ensure to review documented procedure before transferring transaction to new assigned.

PRENEED monthly Collection Report

Handle generation of Pre need Collection report monthly with 100% accuracy.

Generate report in PRISM every 1st working day of the month. For Education and Pension Plans Compare and ensure 100% accuracy with SLFPI Production report from Finance.

Prepare monthly collection report and cover letter addressed to IC.

Knowledge:

Graduate of any 4-year business course
At least 2-4 years of experience in insurance administration.
Passed at least 2 LOMA courses
At least 2 years in Customer Service or Policy Servicing

Job Category:

Posting End Date: