Senior Business Analyst, Patient Access & Navigation Services
Senior Business Analyst, Patient Access & Navigation Services
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative values-based team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
The Sr. Business Analyst (SBA) Patient Access is the single point of accountability for end-to-end business and technical requirements across Health811 and the broader Patient Access & Navigation Services (PANS) division. This role is embedded in both the annual roadmap and quarterly release cycles and plays a critical role in shaping and accelerating delivery of digital health solutions through strong technical facilitation integration design leadership and vendor coordination. The ideal candidate is an IT-savvy BA who can:
Lead integration planning discussions and develop interface specifications
Drive and document AI solution enhancement requirements with clinical and digital stakeholders
Write high-quality business and technical requirements for vendor consumption
Facilitate alignment between business leads and technical teams to drive faster delivery
Here is what you will be doing:
Roadmap & Release Integration
Embed in PANS annual roadmap and quarterly release planning; advise on demand sizing sequencing and technical dependencies.
Drive clarity and velocity in defining business and technical requirements for upcoming releases.
Maintain and prioritize a master requirements backlog aligned to roadmap milestones and vendor release windows.
Requirements Leadership
Lead full requirements lifecycle - plan elicit analyze validate baseline and manage changes for digital solutions with technical integrations.
Facilitate workshops and working sessions with business leads vendors and technical SMEs to clarify desired outcomes KPIs user stories and system flows.
Produce business requirements documents (BRDs) functional and non-functional requirements user stories data-flow diagrams interface specifications and briefs.
Translate abstract or high-level concepts (e.g. automation AI user experience improvements) into concrete testable technical requirements.
Innovation & Integration Enablement
Lead discovery and requirements development for digital innovation initiatives including integration design intelligent automation and AI-powered enhancements.
Facilitate early-stage conversations with stakeholders (clinical technical privacy and data teams) to define innovation use cases and implementation needs.
Document innovation requirements - such as decision logic workflow improvements data usage or AI model criteria - ensuring clarity and feasibility.
Workflow Automation & Productivity Enablement
Identify opportunities to streamline internal workflows such as document reviews approval chains and release coordination processes.
Create and maintain automated workflows using Microsoft 365 tools (e.g. Power Automate Teams Approvals SharePoint) or light scripting.
Support the team in improving internal productivity and governance tracking using low-code/no-code solutions.
Vendor Liaison & Facilitation
Act as the central liaison between Ontario Health and vendors: ensure technical and business requirements are clear actionable and testable.
Chair joint working sessions; manage design clarifications decision logs timelines and traceability.
Push forward design finalization and vendor deliverables by proactively resolving ambiguity and surfacing misalignment early.
Cross-Functional Alignment
Ensure early engagement with Privacy Security Architecture and Data Governance teams.
Coordinate integration checkpoints technical sign-offs and PIA/TRA reviews to ensure completeness of requirements packages.
Develop current- and future-state solution diagrams architecture views and RASCI charts to inform governance.
Documentation & Continuous Improvement
Maintain a requirements-traceability matrix; track decisions risks and benefits realization.
Support development of business cases RFPs and SOWs where technical clarity is critical.
Contribute to team standards tools and intake process improvements. Mentor junior analysts as needed.
Here is what you will need to be successful:
Education and Experience
Undergraduate degree in Information Management Health Administration Computer Science Business Administration or related discipline (or equivalent).
IIBA CBAP/CCBA PMI-PBA or equivalent BA certification preferred.
5 years leading business analysis for complex digital solutionsideally virtual-care EMR health navigation or other healthcare I&IT programs.
Hands-on experience leading technical requirements sessions with both external vendors and internal teams.
Expertise in requirements elicitation techniques facilitation and documentation standards such as BPMN UML and user stories.
Demonstrated success delivering solutions in integration-intensive environments including APIs HL7/FHIR and SSO.
Proven ability to support annual portfolio planning and contribute to iterative release cycles within Agile Hybrid and Waterfall-Agile frameworks.
Track record serving as the primary liaison for requirements between business stakeholders and external vendors.
Knowledge and Skills
Working knowledge of system integration API development AI/ML solution requirements and Ontarios digital health infrastructure including PHIPA HIAL HRM and OLIS.
Ability to collaborate effectively with privacy security and architecture teams on projects involving health data and clinical systems.
Strong writing skills with the ability to produce clear polished and technically accurate documents for executive audiences.
Excellent verbal communication skills adept at translating information across executive business and technical stakeholders.
Highly developed critical thinking solution design and decision-framing capabilities.
Proven ability to manage competing priorities in fast-paced multi-stakeholder environments.
Location: Ontario
Ontario Health supports a hybrid work environment and has office locations across the province. We welcome applications from candidates residing anywhere in the province of Ontario.
#LI-hybrid
Employment Type:
Permanent Full timeContract Length:
N/ASalary Band:
Band 5External Application Deadline Date:
September 10 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Required Experience:
Senior IC
Employment Type
Full-Time
