Director, Marketing Operations & Communications

Truthfulness Fairness Value Loyalty

At Western Financial Group we take pride in being one of Canadas largest insurance brokers. Our strength lies in our incredible team of over 2200 dedicated professionals spread across 180 locations nationwide. Together we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canadas Best Employers.

Discover a workplace where your well-being is a priority and your contributions make a real difference. With competitive benefits a strong community focus and a commitment to work-life balance Western is not just a place to work its a place to thrive!

Join our team and experience the Western difference where caring for our customers communities and team members is our passion!

DIRECTOR MARKETING OPERATIONS & COMMUNICATIONS- Remote

Here is what you will spend your time doing!

Leadership

• Inspire and Motivate:Build drive and sustain an engaged high-performance Marketing Brand & Internal Communications team that is passionate about implementing our business strategy and achieving ambitious growth goals.
• Empower and Develop:Foster employee capabilities through performance management coaching succession planning and team effectiveness ensuring each team member reaches their full potential.
• Champion Our Culture:Model and communicate Westerns Guiding Principles embedding them as the foundation of our vibrant and inclusive culture.

Strategic Marketing & Brand

• Performance Marketing:Develop implement and manage performance marketing campaigns across multiple channels including search engines social media display advertising and affiliate networks that drive lead generation brand awareness and support community care.
• Lead Generation:Create quality leads and amplify marketing solutions across channels.
• Brand Presence:Develop and maintain enterprise brand identity ensuring consistency across channels and customer touchpoints. Lead marketing efforts across bricks & mortar call centres and digital spaces. Utilize traditional billboard radio and leverage social channels and the social community to engage high intent shoppers.
• Content Creation:Guide the creation of high-quality visual and written content ensuring alignment with brand voice and strategic objectives. Partner with other marketing functions to execute innovative multi-channel campaigns and content strategies.
• PR Excellence:Lead Public Relations function by developing multi-disciplinary communications strategies
• Communication Champion:Champion internal and external communications to enhance engagement and brand reputation.

Marketing Analytics & Operations

• Optimization:Continuously optimize campaigns to improve key performance indicators (KPIs) such as click-through rates (CTR) conversion rates and return on ad spend (ROAS).

• Data-Driven Decisions:Establish and implement robust marketing analytics processes to measure everything we do.
• Performance Monitoring:Oversee performance monitoring and analysis of marketing efforts evaluating campaign efficacy and progress on brand evolution.
• Technology Optimization:Manage and optimize marketing technology tools including automation to streamline operations and improve the customer journey.

Business Partnership & Communication

• Collaborative Connections:Liaise with cross-functional leaders internal and external stakeholders and experts across the business to develop editorial programming and content strategies.
• Industry & External Partnerships:Identify opportunities for external partnerships to strengthen brand equity and loyalty. Build strategic relationships with key industry players vendors and third-party advertising agencies.

What are we looking for

• Business Awareness: Understanding the broader business context and industry trends to make informed decisions that align with organizational goals.
• Customer Focus: Prioritizing the needs and preferences of customers in all marketing and communication strategies to enhance customer satisfaction and loyalty.
• Digital Marketing: Experience using Google Ads Facebook Ads Manager Google Analytics and other relevant platforms. Knowledge of SEO and SEM best practices.
• Decision Making/Judgment: Demonstrating sound judgment and decision-making skills to navigate complex situations and drive successful outcomes.
• Managing for Results: Setting clear objectives monitoring progress and ensuring accountability to achieve high-impact results.
• People Management: Leading and developing a high-performance team through effective coaching mentoring and performance management.
• Planning & Prioritizing: Strategically planning and prioritizing tasks and resources to maximize efficiency and productivity.
• Budget Management: Managing marketing budgets effectively optimizing spend and ensuring a high return on investment.
• Strategic Thinking/Management: Developing and implementing strategic plans that drive business growth and enhance brand equity.

Hours: 37.5hrs per week Full-time role

Location: Remote Options available in Canada

Requisition: 81732

Compensation Range: $115000 - $160000

At Western we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible equitable and supportive ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer we welcome applicants from all backgrounds and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.

If you need assistance or have questions about requesting reasonable accommodation please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at or reviewing Careers Page on our website.

Health and Wellness

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks vacation 14 wellness days company matching investment and savings programs and 100% employer-paid group benefits.

For over 20 years community support has been integral to our culture through the Western Financial Group Communities Foundation.