drjobs Billing Exceptions Sr

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Job Location drjobs

Irving, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for conducting analysis within an SAP operating system to identify root causes for transaction management or billing related errors and to document and provide corrective actions to allow for timely and accurate billing of customers accounts. This individual will be accountable for identifying opportunities for processing improvement to prevent recurring problems.
As outlined below this is a scope and responsibility expansion beyond Sr. Exception representative.

Job Description

Key Accountabilities

Proactively build knowledge of advanced analytical techniques to ascertain intra-day exception management performance vs. key business metrics for both Transaction Management and Billing
Resolve critical SAP batch process failures through running of approved customized scripts
Write complex SQVI or excel scripts when needed.
Assist with special projects incident resolution or production work backlogs (as necessary to meet critical production challenges)
Build understanding and appropriate application of an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from SAP; Review functional specs to ensure that any new SAP functionality added will not cause any downstream issues and design is solid.
Assist with training other Exception Specialists on various topics and best practices.
Demonstrate solid understanding of Revenue Operations that impact TM and billing market transactions workflows and replication SLC life cycle and change management procedures.

Education Experience & Skill Requirements

High School diploma or equivalent required
3-5 years experience in business environment
Energy industry knowledge preferred
Excellent oral written and electronic communication
Proficiency in MS office with advanced Excel skills
Proficiency with database structures Access and SharePoint
Excellent analytical skills attention to detail and problem solving
Experience gained through college degree programs and/or certifications is applicable to above skills

Key Metrics

Diagnose and resolve TM billing and invoicing escalations.
Assist Exception Specialists to analyze determine root cause and help develop solutions for Transaction Management and billing errors in general including BPEM and Un-invoiced conditions; analyze replication issues perform billing adjustments rebills locks and blocks.
Conduct UAT and relay recommendations to management; analyze and resolve complex issues; interpret customer information to set up complex accounts in SAP.

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Employment Type

Full-Time

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