Application Support Engineer (Mid & Senior) (123401)
Application Support Engineer (Mid & Senior) (123401)
Posted on :
28-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-08-2025
Job Description
Role: Application Support Engineer ( Mid & Senior)
Job Type: PermanentLocation: TCS GDC Letterkenny Hybrid 3 days per week
- Ready to utilise your skills in Application Support supporting major Banking Group Client within the EU
- Are you looking for an exciting opportunity to contribute towards project/service delivery grow professionally and work alongside a magnificent team
- Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team
Join us as a Senior Application Support Engineer.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
- Grow your career while being exposed to new technologies.
- Be part of an exciting team where you will be challenged every day.
- Work with customers and identify opportunities to support their strategy and improve their processes across functions.
We are looking to hire Mid/SeniorApplication Support Engineers. As an Application Support Engineer you will join our Production Support team providing L2 support to our Client. The team work in a high profile mission critical environment within a Banking Environment.
In this role you will work with a team built on collaboration communication focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents both proactive and reactive in nature.
There is a requirement to work flexible shifts to cover 24 *7 support for the client. This will be on a rotation basis across the team.
Key responsibilities:
- Manage stakeholders for supported applications.
- Troubleshoot and resolve Incidents & Service Requests.
- Perform Root Cause Analysis of Problem Tickets.
- Manage incident queues & incident intake channels.
- Take ownership of incidents & communication with customer as required.
- Respond in a timely fashion to reactive or proactive incidents.
- Write re-usable Knowledge Articles for Incident and Service Requests handled.
- Detail accurate information in case documentation.
- Coordinate internally with other support groups in timely fashion.
- Capable to lead the team
Your Profile
Key skills/knowledge/experience:
- Sound experience in a production support/application support role
- Should possess good hands-on experience of SQL and Unix Shell Scripting
- Good understand and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs)
- Knowledge of ITIL based Production Support (i.e Incident Problem and Change Management etc)
- Experience/skill to interact with multiple Stakeholders(Good communication and coordination)
- Experience in any of the following skills would be good to have:
- GCP
- Terraform
- Jenkins
- SRE
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop phone access to extensive training resources and discounts within the larger Tata network.
Diversity Inclusion & Wellbeing
At TCS we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is Inclusion without Exception.
Youll find a welcoming culture and many internal volunteering and social networks to join. Our diversity inclusion and social activities include LGBTQ and mental health networks as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally regardless of ethnicity disability gender identity gender reassignment age sexual orientation or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process please contact us atwith the subject line: Disability Accommodation Request.
Due to a high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
#INDHP
Employment Type
Full-Time
Key Skills
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