Senior Process Improvement Analyst
Senior Process Improvement Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Role OVO-View
Team: Performance and Insight
Salary banding: 45770 - 65906
Experience: Mid Level
Working pattern: Full-Time
Reporting to: Joanna Hemingway - Senior Manager Analytics Governance
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Analyse Improve Deliver
Top 3 qualities for this role: Collaborative Problem Solver Critical Thinker
Where youll work:
At OVO we understand that a one size fits all approach doesnt work for everyone. Thats why we created the OVO Way of Flexibility.
All our roles are hub based (Bristol Glasgow or London) providing a dedicated space for collaboration connection and teamwork. Youll also have the flexibility to work from home.
Everyone belongs at OVO
At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how:
An exciting opportunity to drive operational excellence across OVO. Youll be at the heart of understanding how we work identifying opportunities to do things better and making improvements that directly benefit our customers and colleagues. Working closely with teams across Operations youll use your analytical skills to uncover insights from data map end-to-end processes and deliver meaningful improvements that support our Plan Zero mission.
Your key outcomes will be:
Process Analysis and Documentation
- Map analyse and document end-to-end operational processes identifying inefficiencies risks control gaps and improvement opportunities
- Monitor performance against agreed metrics and identify trends or issues
- Build strong relationships with process owners and subject matter experts to understand current state processes
- Work closely with the QA team to adapt measures and sampling approaches as required
Continuous Improvement Delivery
- Design and implement process improvements that enhance efficiency reduce costs and improve customer outcomes
- Lead improvement projects from inception through to delivery ensuring successful adoption
- Present clear recommendations and progress updates to leadership teams and stakeholders at all levels
Root Cause Analysis
- Conduct thorough root cause analyses using structured methodologies to understand underlying issues and provide recommendations
- Analyse operational data to identify patterns trends and improvement opportunities collaborating with advanced analytics specialists when required
- Extract insights from qualitative data sources such as customer cases to understand underlying process issues
Youll be a successful Senior Process Improvement Analysthere at OVO if you
- Have a proven track record of documenting operational processes and delivering successful process improvements with experience or interest in leveraging AI tools for automation
- Have experience analysing operational KPIs and qualitative data to drive performance improvements
- Are proficient with root cause analysis methodologies (5 Whys Fishbone Diagrams etc.)
- Are able to work effectively with cross-functional teams to achieve shared goals
- Demonstrate excellent stakeholder management skills with experience influencing change through collaboration
- Are comfortable presenting findings and recommendations to senior leadership teams
- Background in contact centre operations quality management or energy/utilities would be highly desirable
- Six Sigma or Lean certification would be an advantage
Lets talk about whats in it for you
Well pay you between 45770 and 65906 depending on your specific skills and experience. If your expectations are a little different have a chat with us!
We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.
Youll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9% Flex Pay on top of your salary 4% of this is auto enrolled into your pension and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.
Heres a taster of whats on offer:
For starters youll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more
For your wellbeing
With gym membership travel insurance workplace ISA will writing services dental insurance and more
For your lifestyle
With extra holiday buying discount dining home & tech loans and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.
For your Belonging
To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people - so when you join OVO you can play a part - big or small - with any of the Networks. Its up to you.
Oh and one last thing...
Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!
If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..
Required Experience:
Senior IC
Employment Type
Full Time
