Technical Writer
Technical Writer
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Salary Not Disclosed
1 Vacancy
Job Description
RDQ426R13
About Databricks
At Databricks we are passionate about enabling data teams to solve the worlds toughest problems from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We are on a mission to make data and AI accessible to everyone. Powered by our open unified Data Intelligence Platform we bring together data AI and people to turn insights into actions and ideas into outcomes.
The Role
We seek a technical storyteller systems thinker and AI collaborator who thrives at the intersection of complex technology and human understanding. Technical writers here play a critical role in our customer success serving as builders who see documentation as a critical product that bridges the gap between sophisticated systems and the people who use them.
As a Technical Writer youll apply your considerable writing data and technical skills to create compelling content that helps data scientists data engineers and data analysts use Databricks. Youll partner with Product Engineering and Field teams experiment with cutting-edge AI tools to help create maintain and deliver technical information.
The work is fast-paced but you maintain your attention to detail and customer advocacy. You have experience with data products and cloud services and the ability to learn new technologies quickly. You have a passion for instructional writing and a focus on clarity. You take an information architects approach to organizing material.
The impact you will have
Nail complex systems and make them accessible
- Dive deep into intricate technical architectures APIs and workflows
- Transform dense engineering concepts and sophisticated technologies into clear useable guidance
- Collaborate with engineers and product managers to develop effective customer-focused documentation
Wear multiple hats solve real problems
- Detective: Investigate user pain points dig into customer feedback trace through complex user journeys and track down elusive details
- Analyst: Parse data identify documentation gaps measure content effectiveness and use insights to drive planning and prioritization
- Tester: Validate procedures by following your own instructions catch edge cases and provide product feedback
- Program Manager: Coordinate documentation initiatives across multiple teams and timelines with proven project management skills
- Product Manager: Define documentation strategy prioritize content roadmaps and advocate for users
Drive strategic impact and customer success
- Shape product decisions by surfacing insights from documentation and user feedback
- Collaborate closely with customer-facing technical staff (support engineers solutions architects developer relations) on best practices onboarding material and scenario-based guidance
- Guide the development of an information architecture that organizes content around customer use cases
Pioneer AI-augmented documentation
- Use with AI tools to accelerate research drafting and content optimization
- Experiment with new formats: interactive guides intelligent tutorials adaptive documentation
What we look for
Technical foundation & experience
- 4 years writing complex technical content for developers software engineers or similar technical audiences
- Experience with at least one programming or query language especially Python and SQL
- Experience working with data or AI products and cloud computing
- Familiarity with documentation-as-code workflows (Git Markdown automated publishing)
- Track record of improving the customer experience through better documentation
- Demonstrated understanding of information architecture concepts and how to apply them to a constantly changing website
AI-forward thinking & builder mindset
- Experience with AI writing tools prompt engineering or content automation (preferred)
- Excited about finding new ways to use AI for content creation optimization and maintenance
- Demonstrated willingness to try new tools bring new ideas and experiment with new approaches and technologies
- Curious about emerging technologies and their documentation implications
Communication & collaboration superpowers
- Enthusiastic about the investigative side of technical writing: skilled at transforming complex details into clear useful information
- Exceptional ability to translate technical complexity into clear actionable content with strong collaboration and communication skills
- Expertise in technical writing tools and style: maintaining a consistent voice clear and engaging tone and a solid grasp of grammar and usage rules
- Strong project management skillsyou can juggle multiple initiatives and drive them to completion
- Experience gathering requirements from diverse stakeholders and balancing competing priorities
- Experience using data and customer feedback to drive decision-making
- Proven ability to advocate for user needs and influence product decisions
Bonus points
- Background in UX writing developer relations or technical product management
- Contributions to open source documentation or technical communities
- Experience with analytics tools and data-driven content optimization
- Write code examples and scripts to automate documentation workflows and contribute to documentation tooling
- Youve built tools processes or systems to solve content management challenges
Employment Type
Full Time
