Seasonal Guest Engagement Associate

GUEST ENGAGEMENT ASSOCIATE

Maymont is a 100-acre historic estate and park located in Richmond Virginia with many unique experiences for all to enjoy including the historic Maymont Mansion The Robins Nature Center arboretum formal gardens and habitats for native Virginia wildlife and farm animals. Since 1975 Maymont has been maintained and operated by the nonprofit Maymont Foundation committed to creating experiences that delight educate and inspire its guests.

The Maymont Foundation is seeking a part-time seasonal Guest Engagement Associate. The associate ensures that guests have positive and consistent experiences at Maymont. This is a part-time seasonal position ranging from September 1 2025 - December 31 2025. The associate will serve as a brand ambassador before during and after guests visits and provide active on-site assistance at community events including Bier Garden (Sept 20 and 21) and Garden Glow (Oct 15 - Nov 9). This position reports to the Senior Manager of Visitor Experience.

Essential Functions:

• Be a first point of contact for all guests of Maymont delivering excellent customer service courteous communication and gracious hospitality by actively engaging first
• Required availability to work scheduled shifts for Bier-Garden (Sept 20 and 21) Garden Glow (Oct 15-Nov 9) primarily evenings and weekends
• Work with colleagues and volunteers to help administer guest experience operations during general admission days programs and community events
• Provide guest support over the phone or email by answering general questions assisting with memberships or processing tickets
• Maintain current information on all Maymont experiences including exhibits events and programs and effectively communicate offerings to guests
• Assist park safety with enforcing park rules and policies

Education and Experience:

• High school diploma or GED
• Customer service in retail hospitality or similar guest-facing environment

Core Competencies:

• Excellent customer service skills
• Ability to professionally and courteously communicate during fast-paced and high-demand situations
• Demonstrated ability to collaborate within and across teams
• Ability to work flexible shifts including nights weekends special events and holidays
• Basic computer competency required (MS Office web-based software)
• Ability to pass a background check
• Valid drivers license required with reliable transportation to/from Maymont

Physical Demands:

• Frequent sitting standing walking and talking for extended periods
• Frequent climbing bending stooping and lifting up to 50 lbs.
• Ability to work inside and outside in all weather conditions
• Specific vision abilities required by the job include close vision distance vision depth perception and the ability to adjust focus

FLSA Status: Part-Time Seasonal

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and perform other job-related duties. This document does not create an employment contract implied or otherwise other than an at-will employment relationship.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Maymont Foundation is committed to creating a diverse environment and is proud to be an equal opportunity employer

** Ability to pass a background check needed

Required Experience:

IC