Lobby Ambassador
Lobby Ambassador
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Salary Not Disclosed
1 Vacancy
Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
What this job involves
The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences. Were looking for incredible individuals with a passion for service brilliant people skills and enthusiasm for creating a hospitality-focused environment. The position will be supported as an integral part of the facilities team and will also interface with services across the organization. Be at the heart of our reputation for extraordinary guest services at a client-based campus.
Location
Redwood City CA
Your day to day:
Core functions include
Serve as the initial point of contact for all client employee inquiries issues troubleshooting and feedback related to the services within the workplace with the primary goal of positively impacting the care and comfort of Client employees and guests
Connect with client customers and support teams to proactively anticipate needs identify issues and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events to anticipate and address concerns and to ensure operations without incident
Demonstrate confidence professionalism responsiveness and exceptional customer service skills.
Additional responsibilities include
Act as a central point of contact providing information and wayfinding for the campus services and activities
Create work orders for custodial maintenance safety and security concerns through the appropriate channels/systems.
Identify potential risks and escalate as appropriate to ensure no incident or disruption to the Clients operations occur
Implement and monitor standards of service to meet and exceed expectations
Perform ad hoc assignments and administrative support for a seamless and timely delivery of services
Sounds like you To apply you need to possess:
Minimum 1- 2 years previous customer service and related facility service experience.
People Person: The best part of serving others is creating experiences for them that go beyond the expected.
Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities.
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required.
Multi-tasker: Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
Technology and Tools: Working knowledge in a range of information technology tools and platforms.
Skillset: Working knowledge of Microsoft Office suite (Teams Excel PowerPoint Word and Outlook)
Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages.
Estimated total compensation for this position:
45000..00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .
Location:
On-site Redwood City CAIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
Employment Type
Full-Time
