Water Service Technician Senior

Date Opened: Monday August:00 AM

Close Date: Monday September:00 AM

Department: Charlotte Water Department

Salary: $23.00 - $25.75 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlottes local government with more than 9000 employees and a total budget of $3.65 billion budget works hard to ensure that the community will be a winning city for everyone a truly remarkable place to live work learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte Mecklenburg County and the towns of Huntersville Cornelius Davidson Mint Hill Matthews and Pineville. Charlotte Waters FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moodys and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary offer for this position is: $23.18 - $25.74 Hourly

JOB SUMMARY:
Under the general direction of the Field Operations Supervisor the Senior Water Service Technician is responsible for the vehicle and job assignments allocated. Performs a variety of work involving customer water service requests and investigation of high bill complaints. Receives and completes all assigned work orders. Responsible for direct customer contact to provide findings of the inspections on metering equipment conditions and other factors that may contribute to excessive water usage. Delegated in making decisions concerning; information provided work performed and customer interactions that result in an equitable outcome to resolve complaint or issue.

ESSENTIAL JOB FUNCTIONS:

• Leads of a two-person work crew and vehicle in completing daily work assignments.
• Performs comprehensive field inspections of metering equipment for proper
• operation.
• Performs maintenance and/or replacement of water meter register and endpoint as needed.
• Inspects water meter connections for leaks and replaces material as needed to repair leaks.
• Interrogates endpoint/transmitter to ensure reading matches the register follows
• standard operation practices to validate quality assurance requirements.
• Evaluates field conditions to determine if there is an irregularity or condition at the service address that would cause high consumption or unknown usage to occur and report findings.
• Enters notes of findings actions and customer interactions on service orders
• completed.
• Educates customer on the operational functions of a water meter and radio
• transmitter.
• Evaluates billing history to correlate if the complaint is a result of changes in
• charges rates days of service or associated utility services fees and notifies the customer of findings.
• Informs customer on departments practices in meter reading and billing processes quality assurance validations responsibilities and limitations for service repairs on private property issues.
• Receives and completes all assigned service work orders within a specified time while accurately recording the water meter readings and entering pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.
• Investigates customer complaints regarding such matters as high meter readings noise leaks water quality low/high water pressure etc. and escalates the situation if required.
• Reports any meter vault deficiencies or service line repairs.
• Performs preventative maintenance and daily inspections of vehicle and field
• computer equipment for proper function and reports malfunctions or deficiencies.
• Reports on fire hydrant leaks water main leaks and other distribution issues in a timely manner.
• Performs other work tasks and duties as assigned or required.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Requires a high school diploma or GED and 3 years of comparable experience preferably supplemented with the principles of billing customer service and water utility operations.
• Requires effective verbal communication skills to interact courteously and professionally with the public.
• Requires proper and effective writing skills.
• Must have a flexible work schedule and be available to work overtime and weekends as needed.

Licenses Certifications or Registrations:

• Requires a valid drivers license with an acceptable driving record.
• Ability to obtain and maintain a City Drivers Permit.

Knowledge Skills and Abilities:

• Knowledge of water utility operations.
• Knowledge of principles of customer service.
• Ability to maintain effective working relationships; to understand and follow directives and instructions; to work independently; work efficiently and have excellent time management.
• Knowledge of Microsoft Office Suite and business computing software.
• Knowledge of the operations of a computer.
• Skill in the use of diagnostics and repair of meters.
• Skill in the use of power and hand tools.
• Ability to follow directives and instructions.
• Ability to work independently as well as with others.
• Ability to effectively manage of time.
• Ability to motivate lead coach and mentor team members.
• Ability to apply quality best practices.
  
  

PHYSICAL DEMANDS:
The work is light work and requires the ability to lift up to 60 pounds. Additionally the following physical abilities are required: getting in and out of a vehicle continuously during a scheduled work shift balancing crouching feeling manual dexterity grasping handling perceiving sounds at normal speaking levels distinguishing among sounds kneeling lifting mental acuity pulling pushing reaching repetitive motion speaking standing stooping expressing ideas by spoken word shouting above noises visual acuity in equipment and
walking.

WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals priorities and needs. Requires: working outdoors in all weather conditions near traffic and tolerating foliage seasonal pollen dirt dust mud water insects pests reptiles and animals; being able to have a flexible schedule to work overtime and weekends as needed; and the ability to report for emergency situations.

ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements management reserves the right to modify add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein employees may be required to perform duties not specifically spelled out in the job description but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.