HVAC Technical Support Specialist
HVAC Technical Support Specialist
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-08-2025
Job Description
About mSupply TM
mSupply is North Americas leading distributor of OEM repair parts and equipment serving professionals in the appliance HVAC plumbing commercial kitchen and pool/spa industries. Headquartered in St. Louis MO mSupply is a multi-billion-dollar enterprise offering an extensive product range industry expertise and seamless service. With more than 2000 associates across the U.S. and Canada mSupplys family of brands delivers with speed reliability and precision through its branches distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information .
About BellSimons mSupply is North Americas leading distributor of OEM repair parts and equipment serving professionals in the appliance HVAC plumbing commercial kitchen and pool/spa industries. Headquartered in St. Louis MO mSupply is a multi-billion-dollar enterprise offering an extensive product range industry expertise and seamless service. With more than 2000 associates across the U.S. and Canada mSupplys family of brands delivers with speed reliability and precision through its branches distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information .
Based in Hartford CT BellSimons has provided top-notch HVAC plumbing and refrigeration products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment controls supplies and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers supply needs. They are a trusted provider of quality brands including RUUD Mitsubishi Electric Delta and Moen. For more information visit .
Job Summary
The Technical Support Specialist provides pre- and post-sale technical support as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.
Job Duties & Responsibilities
- Provides prompt courteous and effective customer service across all communication channels.
- Maintains professionalism and composure in all customer interactions including high-pressure situations.
- Builds strong relationships with customers and vendors while upholding ethical standards.
- Collaborates cross-functionally to resolve issues efficiently and positively.
- Designs and delivers employee and product training in collaboration with management.
- Develops training agendas materials and assessments to support learning objectives.
- Delivers technical support to dealers by phone and on-site.
- Shares service bulletins and addresses product performance issues.
- Manages local warranty claims corrective actions and concessions.
- Responds professionally to consumer inquiries and complaints.
- Resolves dealer and consumer issues including on-site visits and technical support.
- Coordinates recalls product rework and manages technical communications.
- Maintains technical documentation and supports training programs.
- Prepares call reports advises on parts stocking and attends vendor trainings.
- Handles incoming calls with professionalism and efficiency.
- Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.
- Travels as needed to support job responsibilities.
- Maintains proficiency in internal and vendor computer systems for job-related tasks (e.g. data entry messaging call logging queue updates).
- Performs other duties as assigned to meet evolving organizational needs.
Qualifications
- High School diploma or GED equivalent.
- Minimum of 2 years experience in HVAC or related functions.
- Proficient in Microsoft Office applications including Word Excel PowerPoint and Outlook.
- Strong aptitude for mathematical operations and numerical analysis.
- Skilled in the use of office equipment such as computers photocopiers scanners phone systems and virtual meeting platforms.
Preferred Qualifications
- 2-year degree or certificate in HVAC or a related field
- 5 years of hands-on experience in HVAC systems and related functions.
Physical Demands & Work Environment
Office/Admin
Office/Admin
This position may require up to 40 hours per week and includes routine physical and office-based activities:
- Regular bending lifting and carrying of items up to 10 lbs.
- Continuous use of fingers hands and arms for office and computer-related tasks.
- Extended sitting periods up to 8 hours daily.
- Intermittent standing and walking throughout the workday.
- Frequent verbal and auditory communication both in person and by phone (up to 6 hours daily).
- Daily use of office equipment such as computers phones and scanners (up to 8 hours).
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
- Medical dental vision and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off including vacation holidays and personal days
- Weekly pay employee discounts and more
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
#BellSimons
We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
#BellSimons
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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