Senior Platform Reliability Engineer
Senior Platform Reliability Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for Senior Platform Reliability Engineer who is passionate about design and building solutions that makes life easier better and faster for others enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customers experience; to experiment with new technologies and guide others.
Our team provides consulting and education on observability reliability practices to other teams creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization!
Position Responsibilities:
- Collaborating with other teams to provide application monitoring strategy.
- Building and setting up monitoring (Synthetics APM Infrastructure) within our Monitoring Platform.
- Design and Building new application monitors dashboards and creative solutions.
- Creating automation solutions using scripting languages using APIs.
- Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis.
- Create visibility of our myriad of data and help our partners understand this data.
- Design support and enhancing our current toolset.
- Promoting observability and reliability engineering within our team and beyond.
- Handling communications with our allies in the business to ensure information is comprehensive to technical and non-technical members.
- Maintaining positive relationships with many internal teams.
- Adapting to evolving priorities.
Required Qualifications:
- Bachelors degree in any IT related course
- 8 to 10 years working in a senior technical role in IT
- Designs builds and maintains the monitoring technology platforms
- Coding experience with Powershell NodeJS or JavaScript.
- Scripting experience with languages such as PowerShell or Python.
- Experience with monitoring tools: New Relic Dynatrace CA APM PRTG.
- Amenable to work UP Ayala Technohub (Quezon City)
- Amenable to work on a hybrid set-up (3x a week onsite)
- Amenable to work in a day and night shift schedule (team is currently supporting global services)
Preferred Qualifications:
- Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences.
- Dedicated and able to work independently with a continuous learning approach.
- A focus and aim for creating excellent customer experiences.
- Innovation adaptability and curiosity.
- Clear concise tactful communication skills.
- A sense of humor because our team likes to have fun!
- Vendor management skills.
- Adapt to change and overcome barriers.
- Knowledgeable in the following tools / concepts
- Terraform Jenkins GIT automation tools.
- Devo Azure Docker Kubernetes.
- Experienced with mentoring with leadership skills.
- Familiarity and knowledge with AI Operations tooling such as Moogsoft Copilot AgenticAI
- Understanding of Observability and Reliability Engineering and the benefits of it.
- An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge
- Any ITIL Foundations or Practitioner level certifications (especially Support Operations)
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Employment Type
Full-Time
