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Job Description
Technical Support team at CSG by learning and assisting with production support activities. The intern will help document customer tickets understand escalation processes and contribute to SLA and reporting tasks under supervision.
We are looking for an Intern who will:
Learn and assist with troubleshooting support issues.
Help review and document escalation procedures.
Support the teams in managing customer incidents throughout their lifecycle.
Record incident details in the tracking system (description affected components impact).
Escalate unresolved issues to senior team members.
Maintain documentation related to customer support and contracts.
Follow up on support issues with guidance from L1 and L2 teams.
Is this opportunity right for you We are looking for candidates who has:
Demonstrate basic troubleshooting and documentation skills.
Work under supervision with clear objectives.
Receive regular feedback and guidance from L1 team members.
English (Mandatory) write and speak.
CSGer Perks & Benefits
Sulamerica Health
Sulamerica Dental
Vidalink
Food/Meal Voucher
Child Care Assistance
Day off: on birthday
Gympass
Language assistance
Digital course platform
Volunteer time off: 2 days a year
#LI-Remote
#LI-LP1
Location(s):
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Required Experience:
Intern
Employment Type
Full-Time
