CAG - Fraud Investigation Services Associate III
CAG - Fraud Investigation Services Associate III
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Salary Not Disclosed
1 Vacancy
Job Description
Fraud Investigation Services Associate III
$19.50per hour
As a Fraud Investigation Services Associate III you will be supporting our clients customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.
About the Role
As a Fraud Investigation Services Associate III you willbe responsible for:
- Conducting thorough investigations into suspected fraudulent activities by analyzing financial records transaction data and other relevant documentation.
- Collaborating with internal and external teams to gather evidence and build cases against individuals or entities involved in fraudulent activities.
- Preparing detailed reports documenting findings including evidence gathered analysis conducted and recommendations for further action.
- Stayingup to date with the latest fraud detection techniques tools and regulations to continuously improve investigation processes and prevent future occurrences of fraud.
What you get:
- Full-Time Employment
- Hourly rate of $19.50
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule:Monday- Friday 8 am to 5 pm (Central Time Zone)
- Training Time: Monday Friday 8 am-5 pm (Central Time Zone)
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective andaccurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications and research solutions with ease.
- Love helping people and guiding them to the best solution for their issues.
- Are excited by innovative technology.
- Provide calm conflict resolution and problem-solving for frustrated customers.
- Can work in a structured environment for the duration of your allotted full-time schedule taking high-volume calls from customers.
- Can commit to 100% attendance for three to five weeks of paid training.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma or GED
- All internals must have 6months of experience in your current role.
- Must be able to successfully pass a criminal background credit check and security fingerprints.
Preferred Qualifications:
- 1 years of experience in Fraud investigation or detection
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $19.50
Required Experience:
IC
Employment Type
Hourly
