Helpdesk Specialist

Latitude

Posted on : 28-08-2025

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1 Vacancy

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Job Location

Alexandria - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 28-08-2025

Job Description

Our Helpdesk Specialist directly interfaces with the customers as needed to help them with their hardware software and other technology issues as they arise. Daily duties will be to answer customer calls and assist them with computer related issues.

Key Duties and Responsibilities:

Provide phone email web and in-person support to users in the areas of e-mail directories computer operating systems desktop applications for all types of computer systems and applications developed or deployed under this contract.

Serve as the first point of contact for troubleshooting hardware/software all types of computer systems (PC and Mac) and printer problems.

Primary contact point for resolution of network and operating system issues

Experience in Microsoft Windows Systems administration with Active Directory

Provide technical support troubleshooting and complex problem resolution to local and remote system users

Certifications Recommended:

Security certifications a plus

Benefits:

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Location:

Washington DC

Job Type: Full-time

Pay: $63618.00 - $122 228.00 per year

$60000 - $120000 a year

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Latitude

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Helpdesk Specialist

Latitude

Job Description

Employment Type

Company Industry

Key Skills

About Company

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