Customer Service Executive
Customer Service Executive
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Job Description
At Singtel webelieve in the strength of a vibrant diverse and inclusive workforce where backgrounds perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair performance-based work culture that is diverse inclusive and collaborative.
Join us and experience what its like to be with an Employer of Choice*. Together lets create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Make an Impact by:
- Provide first-level support to internal and external users of Singtel Empower Portal via email live chats and ticketing system.
- Troubleshoot and resolve basic system issues access problems and granting of Empower access.
- Collaborate with various stakeholders which includes IT Billing Operations and Product Owners to obtain specific information for issue resolution.
- Ensure Standard Operating Procedure (SOP) is properly carried out and proper training provided to all staff and maintain constant update to these SOP if required.
- Meet Customer Experience (CE) target set by management.
- Monitor and ensure Service Level Agreement (SLA) for ticket resolution within 3-working day and 5- working day is met.
- Abide to Singtel Health Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
- Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
- Perform duties as and when assigned by the Superior.
Skills for Success:
- Diploma in any discipline.
- Requires a minimum of 1 year of experience in a customer service environment.
- Able to speak and write fluent English.
- Good customer service and effective communication skills.
- Ability to handle difficult calls and emails in a professional manner.
- Display initiative and willingness to learn.
- Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.
- Strong reconciliation and problem-solving skills.
- Ability to work under pressure.
- Well organized and meticulous.
- Able to adapt to changes comfortably.
- Strong knowledge in MS Office.
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
Employment Type
Full-Time
