Enrollment Services Specialist (Temp)
Enrollment Services Specialist (Temp)
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Job Description
Enrollment Services Specialist (Temp)
Office of the Registrar
Georgia State University
The Office of the Registrar is responsible for registration compliance transcript management degree conferral document management classroom scheduling academic data reporting Veteran benefits and Military Outreach.
The Office of the Registrar at Georgia State University is seeking to hire a part-time Enrollment Services Specialist (Temp).
WHAT MAKES GSU A GREAT PLACE
Flexible work environment.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship.
A rapidly growing center within an academic setting.
WHAT WILL YOU DO:
Provide cross-functional services in the area of enrollment services to include: registration academic and biographical records and issues related to campus and online course enrollment from the start of their academic career up through graduation.
DUTIES AND RESPONSIBILITIES INCLUDE:
Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary.
Provide excellent customer service within a high-volume Enrollment & Registration Services Center environment.
Public contact by counseling advising investigating and problem-solving questions and issues from current and previous students parents faculty staff other college offices in all aspects of the enrollment process including but not limited to in-depth registration academic and biographical records and issues related to campus and online course enrollment. Being responsible for charting each student in Salesforce and being logged in to our Q-Nomy system which students are queued for a better customer flow management. Live Chat in Salesforce and virtual appointments in Q-Nomy with assisting our students portals.
To be fully considered for this position all candidates at the time of submission must provide the following documents:
A complete and accurate GSU application
Resume
Minimum Requirements:
A Bachelors degree and two years of related experience or a combination of education and experience.
Preferred Requirements:
Minimum two years experience in an enrollment services environment or unit (i.e. admissions registrar student accounts academic records financial aid etc.)
Knowledge of Banner admissions registration student accounts and financial aid.
Successful experience in a customer service environment.
Strong communication and analytical skills.
Level or experience with Salesforce (CRM) system and Q-Nomy queuing system.
Experience in higher education.
Experience with FERPA and laws governing financial aid.
Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
Must have a collaborative energetic and resourceful work style.
Excellent oral and written communication skills.
Excellent organizational and interpersonal skills.
Required Experience:
Unclear Seniority
Employment Type
Temp
