Service Delivery – GenAI Monitoring & Analysis

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

We are seeking a detail-oriented and analytical professional to join our Service Delivery team focusing on Generative AI (GenAI) Monitoring and this role you will oversee the performance reliability and user experience of deployed GenAI solutions. You will work across teams to identify performance trends proactively detect issues analyze usage and feedback data and support the continuous improvement of AI services.

Key Responsibilities:

• Monitor the health and performance of deployed GenAI systems using logs metrics dashboards and user feedback

• Analyze AI outputs identify anomalies and surface quality concerns or potential model drift

• Collaborate with engineering product and data science teams to triage and resolve issues

• Maintain documentation for monitoring processes incident response and known issues

• Track and report on KPIs related to GenAI usage stability responsiveness and accuracy

• Drive root cause analysis and recommend operational improvements or retraining needs

• Facilitate feedback loops between end-users and technical teams to improve GenAI outputs

• Contribute to the development of playbooks escalation paths and runbooks for GenAI services

• Support readiness efforts for new GenAI releases and features from a service delivery perspective

• Remain flexible and shift focus to support other key-projects as business needs evolve

Required Qualifications:

• 3 years in a service delivery operations data analysis or product support role ideally in a tech or AI environment

• Familiarity with Generative AI concepts and LLM (Large Language Model) applications

• Strong analytical skills with experience working with large datasets and interpreting system logs

• Experience using monitoring and incident management tools

• Effective communicator with a user-first mindset and the ability to work across functions

• Understanding of SLAs KPIs and service health monitoring best practices

Preferred Qualifications:

• Experience supporting or monitoring GenAI-powered applications in production environments

• Exposure to AI/ML model evaluation techniques or prompt testing workflows

• Knowledge of prompt engineering and/or fine-tuning LLMs

• Prior experience in an enterprise SaaS or platform environment

Basic Requirements

Bachelors degree

3 years in a service delivery operations data analysis or product support role ideally in a tech or AI environment

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans
• Medical Dental Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.