Account Specialist, Assoc 4RX8XRR7
Account Specialist, Assoc 4RX8XRR7
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Associate Customer Account Specialist
Location: Miami Florida
12 months
Overview of the Role:
Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist with the team you will be responsible for assisting customer with filing claims providing detailed explanations of services or products listening to customers concerns and addressing their request.
Key Responsibilities:
- Receives inbound calls and responds to customer requests inquiries claims processing inquires billing or claim disputes
- Handle situations which require adaptation of response
- Transfers or refers to partner
- Performs other job-related duties as assigned
- Analyzes complex billing problems and research for solutions
- Review customer accounts and transactions while resolving customer concerns
- Communicate with customers over the phone or via email when needed
- Meet all service levels and Quality targets daily
Required Skills & Qualifications:
- High School Grad / GED
- Experience: 1 years
- Bilingual preferred
- Oral and Written Communication
- Technical Expertise
- Integrity
- Focus on Customers
- Decision Making
- Adaptability
- Work Ethic
- Problem Solving
- Influence
- Strategic Thinking
Perks of Working with AP Recruiters & Associates:
- Competitive pay (depending on experience)
- Professional career growth opportunities with industry-leading support
- Comprehensive benefits package and professional development resources
- Dedicated recruitment team providing ongoing career guidance
About the Client:
Our client is a leading Fortune 200 energy company and one of the largest utility companies in the United States. Theyre committed to building a clean energy future and providing reliable affordable energy solutions to millions of customers. The company operates across multiple states and is recognized for innovation sustainability initiatives and exceptional customer service. They foster an inclusive workplace culture that values diversity integrity and professional growth while making a positive impact on communities nationwide.
Employment Type
Full Time
