Customer Liability Specialist

Customer Liability Specialist

Do you thrive in a fast-paced operational environment and enjoy applying structured thinking and regulatory awareness to real-world situations Are you motivated by solving complex cases and influencing processes that impact thousands of travelers If so this role could be your next challenge!

As a Customer Liability Specialist you will represent SAS in passenger rights claims and act as a trusted partner in applying rules and guidelines to operational realities. Youll work closely with internal stakeholders to make quick well-founded eligibility decisions and contribute to shaping efficient customer-focused solutions.

Challenges you will work on:

• Collaborate with SAS operational departments to investigate disruptions and apply customer service measures
• Collect and prepare evidence for legal statements
• Ensure compliance with relevant air passenger rights regulations
• Apply a commercially sound case management and negotiation strategy
• Interface with national enforcement bodies and trade organizations
• Contribute to cross-functional process development
• Assist in managing escalated customer complaints
• Support and train customer service staff

The Team
You will join a dedicated and collaborative team based at SAS headquarters in Frsundavik Stockholm. We value precision efficiency and a holistic approach to problem-solving. Our culture is built on mutual support and continuous improvement.

To be successful we believe you have:

• A bachelors degree or relevant industry experience
• At least two years of experience in the airline industry
• Strong organizational and planning skills with excellent problem-solving ability
• Capacity to manage multiple projects prioritize and meet deadlines with attention to detail
• A self-driven mindset and ability to see both the big picture and the details
• Comfort working in an international environment and collaborating across distributed teams

Why SAS

Travel Perks: Enjoy discounted travel opportunities around the world with SAS
Health & Wellness: Access to health and wellness benefits including a newly renovated gym with complimentary classes such as CrossFit and yoga
Discounts: Receive discounts from a wide range of brands as well as on transportation to and from airports airport shops hotels and car rentals
Work Environment: Our office location in Frsundavik offers a vibrant workspace with a restaurant caf and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running tennis outdoor gym sessions kayaking and stand-up paddling with equipment available free of charge
Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station and commuter trains alongside a network of cycle paths

Other of importance

• Deadline for application: 21/09/2025. Applications are processed continuously
• Desired start date: As soon as available
• Position: Full-time (100%) with a 6-month probation period
• Location: Frsundavik Stockholm. Partial remote work is possible according to hybrid policy
• EU work permit: Required
• Background check: Will be conducted at the final stage of the recruitment process

If you have questions about this position you are warmly welcome to contact Alexander Vasberg Head of Customer Liability via email:

Please note that we are not able to handle any applications sent by email due to GDPR.
We look forward to hearing from you!