Front Office Supervisor
Front Office Supervisor
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Job Description
A Front Office Supervisor supervises the activities managed at the hotel front desk including check-in/check-out Guest requests concierge services and promotion of in-house activities.
What will I be doing
As a Front Office Supervisor you will oversee the front office activities between the guest the hotel and the various hotel departments. A Front Office Supervisor must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance standards and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests inquiries and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
EOE/AA/Disabled/Veterans
What are we looking for
As a Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Minimum one year of previous experience leading teams and working with KPIs
- English and Spanish required; French is a plus
- Strong commercial/business awareness and demonstration of sales capabilities
- Experience in 4-5 star hotels of medium to large size
Ability to multitask and prioritize
What will it be like to work for Hilton
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment.
-Your Candidate Experience in every selection process is very important to us. As such you might receive an email from The Hilton Recruiting Team () with the subject line Your experience with Recruiting with a request to learn more about your interviewing experience. The email is not spam and you can click the link. The survey should take no more than 1 minute to complete and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you-
Required Experience:
Manager
Employment Type
Full-Time
