Technical Planning Team Leader

Join our Property Care Planning Team!

Are you a confident leader with a strong technical background in building maintenance Do you thrive in a fast-paced environment where customer satisfaction and operational efficiency go hand in hand If so we have an exciting opportunity for you!

Were looking for aTechnical Planning Team Leaderto join our team and lead a group of dedicated Lead Planners and Work Planners. Youll play a pivotal role in ensuring repairs and maintenance services are scheduled effectively and completed to a high standard.

What Youll Be Doing:

• Leading coaching and developing a high-performing planning team.
• Overseeing the scheduling of repairs to ensure right first time completion.
• Providing technical guidance to scope and time jobs accurately.
• Collaborating with other team leaders to optimise resource use.
• Ensuring customers receive timely clear updates and resolving complaints swiftly.
• Monitoring work-in-progress and escalating issues to maintain service delivery.
• Supporting continuous improvement and training initiatives.
• Deputising for the Planning Manager when required.

Who we are looking for:

It is Essential that you have:

• Previous trade or supervisory experience.
• Strong understanding of repairs and maintenance operations.

And desirable if you have:

• Trade-related qualifications (e.g. NVQ City & Guilds).
• Customer Service Management qualification or equivalent experience.

We also need you to have:

• Excellent communication and leadership skills.
• Strong customer focus and problem-solving ability.
• Ability to analyse data and drive performance improvements.
• Knowledge of health & safety HR policies and digital tools.
• Technical understanding of trade skills and realistic scheduling.

Be Part of Something Bigger

Part of Platform Housing Group Platform Property Care is a well-established property maintenance business. Were growing fast and investing in our people to help us get there. If this sounds like your ideal role wed love to hear from you.

Interested find out more.

*Whist this role is home based there will be an expectation that you will be able to travel to our Group Offices located in Birmingham Business Park Solihull or Central Park Worcester on an ad-hoc basis and as required. There is a Team meeting every other month and there will be other infrequent travel required. Any required travel will be reimbursed in line with our current policy and current Inland Revenue Mileage rates. Car parking at our offices is free. We are requiring candidates to be based in either the West Midlands or East Midlands area only.

Early applications are encouraged. If you are shortlisted to attend a virtual interview we will contact you via email and mobile to arrange this.

We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.

Join us and find your purpose at Platform!

Working with us is more than just a job you will be joining an amazing organisation that values you and your contribution and where you can truly make a difference and change peoples lives.

You will join the largest social housing association in the Midlands. Were much more than just houses; we build homes strong communities and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday 9-5 approach then please highlight this on your application or discuss it with us at the interview stage. After all we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work we offer lots of opportunities for you to get involved share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.