Loan Servicing Analyst
Loan Servicing Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
If youre passionate curious and ready to make an impact were looking for you to help us grow our businesses for the future.
As a Loan Servicing Analyst within the Client Onboarding & Services team you will report to a Loan Servicing Manager. You will be responsible for assisting the Commercial Term Lending (CTL) clients thru inbound calls & emails. The role is an individual contributor with primary function of handling incoming calls from both internal and external clients.
Job Responsibilities:
- Develop expertise in CTL loans and services.
- Enhance service quality and client experience.
- Focus on resolving issues in a single call to deliver professional service.
- Provide clear and concise email responses to clients.
- Analyze transactions statements and loan documents for resolving client inquiries.
- Maintain comprehensive knowledge of products loan types and services and explain them accurately.
- Accept and process payments over the phone.
- Conduct thorough research on accounts and complete necessary servicing forms.
- Serve as a liaison between client managers Operations Treasury and Loan Servicing for optimal service.
- Identify and manage issues and risks to prevent fraud and enhance controls.
- Prioritize workload to maximize productivity using time management and organizational skills.
Required qualifications Capabilities and Skills:
- Adaptability to work in a fast-paced constantly evolving environment.
- Strong client focus with urgency and commitment to service excellence.
- Exemplary team working skills with a professional positive and supportive attitude.
- Excellent written and verbal communication skills.
- Versatile learner with the ability to quickly assimilate new industry company product or technical knowledge.
- Highly organized with the ability to manage competing priorities and ensure timely task delivery.
- Demonstrated professional presence with adaptability to evolving needs and situations.
Preferred Qualifications Capabilities and Skills:
- College degree preferred or equivalent work experience
- Preferred minimum of one to three years of customer service operations sales or portfolio management experience preferably with work experience primarily in banking or the financial service industry
- Proficient PC skills including Word Excel and PowerPoint
Required Experience:
IC
Employment Type
Full-Time
