Contract Specialist
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Job Location:
Pigeon Forge, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Position Summary
The Quality Assurance Representative plays a key role in maintaining the integrity of the Capital Vacations product by verifying Owner and purchase information reviewing contracts ethically and ensuring new Owners leave with confidence in their purchase. This position also helps protect the company from misrepresentations and supports sales teams in maintaining compliance and guest satisfaction.
Key Responsibilities
Provide excellent customer service during and after closings to ensure Owners feel confident in their purchase.
Verify accuracy of documents review contracts for errors/omissions and prepare files for funding.
Accurately scan label and maintain closing files and recordings within required timeframes.
Handle cancellations and disputes with professionalism working to retain Owners when possible.
Maintain compliance with company policies industry regulations and closing standards.
Support sales management by reporting misrepresentations and assisting with corrective actions.
Contribute to maintaining a low net cancellation rate while closing within site standards.
Qualifications
Have or obtain Timeshare license
Notary credentials required (must be obtained/maintained).
Prior experience in timeshare sales or quality assurance required.
Strong communication organizational and customer service skills.
Ability to multitask work independently and adapt to flexible schedules (weekends/holidays required).
Basic computer proficiency and attention to detail.
Work Schedule & Travel
Regular hours with weekend and holiday flexibility.
Occasional additional hours to meet deadlines or cover shifts.
Travel required for Road Shows (2550%).
Why Join Us
At Capital Vacations youll be part of a team that values professionalism integrity and growth. We offer competitive compensation opportunities for advancement and the chance to be part of a company making a real impact in the vacation ownership industry.
Required Experience:
Unclear Seniority
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
About Company
We're passionate about vacations. Everything we do is designed to let you explore places with the people you love… and make memories you'll never forget. Carpe diem… year after year! Travel. Gather. Smile. Repeat.
