Platform Human Resources Manager
Platform Human Resources Manager
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Job Description
POSITION DESCRIPTION
POSITION TITLE: Human Resources Manager
EMPLOYMENT CLASSIFICATION: Exempt
POSITION REPORTS TO: Regional HR Manager / Regional Vice President
DEPARTMENT: Human Resources
Position Summary
Paradies Lagardre is an award-winning and innovative airport concessionaire delivering first-class retail and dining experiences that keep travelers coming back year after year. We are seeking an experienced Human Resources Manager to serve as the primary HR partner at the platform level. This role oversees recruiting onboarding employee relations compliance and engagement initiatives in alignment with company policies airport/brand standards and applicable labor laws.
The Human Resources Manager works closely with leadership teams to support staffing needs guide corrective action conduct investigations and foster a positive and inclusive workplace culture. Experience in a unionized environment is strongly preferred to effectively manage labor relations contract compliance and grievance handling.
Why Work with Us
Career advancement opportunities
Competitive pay and medical benefits
Company-paid time off and premium pay for worked holidays
401K program with company match
Online learning system for continued development
Associate recognition and engagement programs
Dining and merchandise discounts
Transportation and parking assistance
Fun inclusive and collaborative work environment
Duties and Responsibilities
People
Build and maintain a great workplace by promoting engagement learning and career development.
Source and recruit high-potential candidates using approved tools and guides.
Ensure onboarding and compliance-based training is completed on time.
Mentor and coach team members fostering upward mobility and performance accountability.
Recognize excellence regularly and sustain a culture of coaching and feedback.
Deliver timely performance evaluations and support career development planning.
Actively drive associate engagement through surveys recognition programs and meetings.
Act as an advocate for associates through an open-door policy.
Operational Excellence
Guide and train leaders on HR policies compliance (EEO ADA FMLA Workers Compensation) and best practices.
Conduct effective employee relations investigations and partner with leadership to address issues.
Lead and oversee onboarding processes for new hires.
Partner with managers on performance management including counseling and documentation.
Conduct HR audits (employee files training compliance) to ensure accuracy and efficiency.
Partner with Regional HR leadership on escalated issues and initiatives.
Profitable Growth
Complete personnel payroll and administrative tasks accurately and on time.
Enforce security and loss prevention measures to protect associates guests and company assets.
Support a safe workplace by ensuring compliance with safety standards and incident reporting.
Innovation & Productivity
Identify opportunities to improve HR processes and collaborate on innovative solutions.
Demonstrate adaptability and problem-solving skills in a fast-paced environment.
Maximize resources by delegating effectively and driving accountability.
Ensure compliance with all operational standards policies and labor laws.
Effective Communication
Deliver clear multi-channel communication tailored to various audiences.
Provide accessibility and visibility to associates and management teams.
Exhibit leadership courage by coaching peers leaders and direct reports as needed.
Encourage open two-way feedback and team collaboration.
Education Experience and Certifications
23 years of HR experience; food & beverage or retail experience preferred.
Bachelors degree in Human Resources or related field preferred (equivalent experience considered).
Direct exposure to recruitment training payroll benefits employee relations and performance management.
Familiarity with federal state and local employment laws.
Union environment experience strongly preferred.
Proficiency with Microsoft Office and HRIS systems.
Qualifications
Ability to work a flexible schedule in a 24/7/365 environment including weekends and holidays.
Strong customer service communication and interpersonal skills.
Ability to prioritize and manage multiple tasks in a fast-paced setting.
Ability to stand bend lift up to 25 lbs. and walk long distances in an airport environment.
Demonstrated initiative integrity and ability to work independently.
This position description is merely intended to describe the primary elements of the position. Paradies Lagardre reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.
#LI-AW1
Required Experience:
Manager
Employment Type
Full-Time
