Essential Duties and Responsibilities

• Design and maintain scalable endpoint management solutions using tools such as Microsoft Intune SCCM PDQ or similar.
• Develop and enforce endpoint security policies including encryption antivirus patching and compliance standards.
• Create and maintain automation scripts (PowerShell Python etc.) to streamline endpoint deployment configuration and maintenance.
• Utilize AI to streamline operational processes
• Implement self-service tools and workflows to improve user experience and reduce support overhead.
• Provide Tier 3 support for endpoint-related issues and collaborate with Service Desk and Infrastructure teams.
• Monitor endpoint health and performance proactively identifying and resolving issues.
• Oversee the full lifecycle of endpoint devices including procurement provisioning maintenance and decommissioning.
• Manage software packaging and deployment processes.
• Collaborate with cybersecurity teams to ensure endpoint security aligns with organizational policies and regulatory requirements.
• Conduct regular audits and assessments of endpoint configurations and compliance.
• Maintain detailed documentation of endpoint configurations procedures and standards.
• Provide training and guidance to junior engineers and support staff.

Additional Responsibilities

• Demonstrate professionalism in communication attitude and teamwork.
• Adhere to all company policies and procedures safety regulations and local state and federal laws.
• Maintain awareness of compliance requirements related to financial institutions with emphasis on BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACT-Identity Theft Information Technology and GLBA.
• Perform additional duties as assigned.

Supervisory Responsibilities

Minimum Qualifications:

• Bachelors degree in Business Finance Human Resources Education or a related field preferred.
• At least three (2) years of experience in training and development; financial services experience is a plus.
• Strong knowledge of training and development principles adult learning theories and instructional design techniques.
• Excellent verbal and written communication skills.
• Ability to design and deliver effective training programs.
• Proficiency in Microsoft Office Suite and e-learning software.
• Strong organizational and project management skills.
• Ability to work independently and collaboratively within a team.

Competencies:

• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Motivator
• Organization
• Professionalism
• Results Oriented

Physical Demands

In general the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

Standing walking and squatting less than fifty percent of the work shift

Required to lift move and carry up to 40 pounds

Ability to read count and write to accurately complete all documentation and reports

Must be able to see hear and speak in order to communicate with employees and other customers

Specific vision abilities include close vision distance vision peripheral vision depth perception and

ability to adjust focus

Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms

• The work space is clean orderly properly lighted and ventilated with the proper safety compliance
• Noise levels are considered moderate

Required Experience:

Senior IC