Advancement Services Representative
Advancement Services Representative
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$ 42100 - 61000
1 Vacancy
Job Description
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
POSITION SPECIFICS
Penn State is currently seeking a Advancement Services Representative in Development-Donor and Member Services-Gift Processing. As a member of the Division of Development and Alumni Relations (DDAR) you can play an integral role in Penn States future and contribute to one of the most successful fundraising and alumni relations operations in the country.
Reporting to the Advancement Services Manager and working closely with all DDAR units as well as other partners this Advancement Services Representative position will:
Articulate Penn States needs ambitions and values including diversity equity and inclusion through excellent informal and formal communications;
Administer the following activities for multiple methods of payment (Cash Check Credit Card Electronic Funds Transfer (EFT) Wire Transfer Automated Clearinghouse (ACH) and payroll deductions. Note that while the activities may be similar the processes for performing these tasks vary greatly based on form of payment and type of contribution (Charitable or membership purchase).
Deposit monies into appropriate account
Monitor and reconcile multiple accounts to ensure receipts are recorded accurately.
Administer chargeback refund and void processes.
Review and analyze modifications requests and initiate necessary changes to charitable contributions pledge commitments and Alumni Association memberships.
Collect scan retain and index all necessary documentation associated with gift or membership for auditing purposes.
Interpret communicate and resolve issues related to tax law specifically;
the Universitys tax-exempt status under Section 115 of the IRC and the tax-exempt status of the Philanthropic Fund as a 501(c)(3) organization
the impact to individual pledge commitments and payments from Donor-Advised Funds and private foundations.
Build and manage relationships with multiple departments both external and internal to Penn State;
Corporate Employer Matching Gift Program contacts
Student Financial Services for gift transfers related to the monthly endowment buy-out/buy-in process;
DDAR staff Controllers Office Commonwealth Campus DDAR staff
Receive review verify and facilitate receipt and processing of;
Charitable contributions for more than 500 matching gift programs nationwide.
Charitable contributions submitted electronically from campus and college locations
Agreements with University Contracts office
Corporate acknowledgement forms
Execute the following activities related to pledges;
Manage the monthly reminder process for major pledge commitments
Review executed pledge agreements for accuracy and funding source.
Enter major pledge commitments and terms/schedules in the Universitys gift system.
Analyze and review donor pledge commitments concerning balances payments and adjustments
Act as a primary point of contact via email phone letter correspondence to donors Alumni Association members and internal teams for:
Processing of charitable contributions
Alumni Association memberships
Specialized subjects related to donor contributions and records
Matching gifts
Responsible for the following related to systems processes and data quality:
Discrepancies and issue resolution of complex accounting related issues
Training of newly hired staff as well as peer-training
Resolution of data integrity issues
Input and extraction of data from various systems
Support for planning testing and implementation of new processes
Assist with audit requests
Other duties as assigned.
The successful candidate will have:
A minimum of 2 years of experience in a professional office environment;
A dedication to and understanding of the skills required to build relationships with various communities;
Proven experience in providing high-quality customer service in a fast-paced setting;
Demonstrated accounting skills including reconciliation and data entry;
Experience with navigating large Enterprise System Software;
Exemplary interpersonal and communication skills;
A proven ability to self-motivate and work both independently and as part of a team;
A commitment to professional development learning and being mentored.
For full consideration candidates must submit a cover letter and resume with their application.
MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Associate Degree 2 years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: NonePenn States Division of Development and Alumni Relations
If you believe in the power of higher educationand philanthropyto shape the public good youll excel right here in Penn States Division of Development and Alumni Relations (DDAR). Our organization includes more than 500 professionals engaging a community of more than 800000 alumni who believe in the power of giving back. Across our interdisciplinary teams of fundraisers alumni relations professionals communicators event planners financial experts and more there is a place for you to make a difference in the lives of students and faculty while taking your own career to new heights. Learn more about us at and explore the success of our most recent campaign at .
Building a Career and a Life at Penn State
Across all campuses and an online World Campus our 100000 students and 17000 faculty and staff know the real measure of success goes beyond the classroomits the positive impact made on communities across the globe. Penn State consistently ranks among the top academic and research universities in the world: position is based at the University Park campus located in State College Pennsylvania. State College is ranked among the lowest-stress and safest small cities in the country with excellent public schools beautiful parks and other natural assets and a broad range of cultural and athletic events and venues: and
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position including all possible grades is $42100.00 - $61000.00.Salary Structure - Information on Penn States salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
The Pennsylvania State University is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Required Experience:
Unclear Seniority
Employment Type
Full-Time
