Performance Analyst

The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent the establishment of paternity and support obligations the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this DCSS collaboratively provides case management tools policy performance and operational assistance and ongoing training to support counties in delivering the child support services program. The Divisions Performance Analystssupport positive program policy by assessing and improving program performance. The purpose of their role is to help improve the operation of Colorados CSS program by providing quality supervision and guidance to 54 county CSS programs to improve performance maximizing local ability to provide quality CSS services to the public and accomplishing performance goals that assure public dollars are being expended in a cost efficient manner.

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• Support counties in program and performance management through county collaborative action plans and data analysis.

• Act as a regional representative to support county child support programs with performance review and improvement and policy compliance.

• Act as subject matter expert for the Colorado Vital Information System (COVIS) interface and associated audits.

• Act as a subject matter expert in the areas that are assigned to the position.

• Develop long range strategic planning and performance development for the CSS program.

• Develop goals and objectives by reviewing program data to meet strategic plans.

• Analyze effectiveness of program goals initiatives and objectives; negotiate and implement changes.

• Recommend changes to program initiatives and policies to management and then design and implement.

• Improve statewide performance and effectiveness and ensure compliance with statutory and regulatory requirements.

• Use a variety of adult learning instructional design methods to equip staff with the knowledge practical skills and motivation to carry out work-related tasks aimed at meeting program outcomes.

• Provide formal and informal training to the division as well as to county staff on various subject matters.

• Create and foster partnerships with county partners by regularly visiting and engaging with the county CSS units.

• Regional Representative and County Performance Management Analyst

• Child Support Program Subject Matter Expert

• Training Design
• Colorado Vital Information System (COVIS) Interface Program Expert
• Other Duties as Assigned

• Six (6) years of relevant experience inin the child support services program or professional experience in human/social services programs that includes process improvement quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making.

Education and Experience:

• A combination of related education inPublic Administration or Human/Social Services and/or relevant experience in process improvement quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making. Must include professional experience in Human/Social Services equal to six (6) years.

• Ability to use performance data and performance and process improvement strategies to improve outcomes and meet goals

• Ability to conduct a comprehensive review and analysis of all factors affecting a performance measure

• Ability to derive logical conclusions from available information utilizing a combination of judgment and formal guidance to determine if program objectives have been met

• Ability to analyze multiple sources of information to increase performance

• Ability to effectively communicate in both written and verbal formats to high level audiences

• Experience synthesizing and delivering complex information for use at a senior management level

• Experience presenting data and key findings to high level audiences

• Ability to create recommendations for the graphic presentation of performance data

• Experience proactively identifying and addressing potential areas of risk

• Experience in continuous quality improvement

• Proven organizational skills

• Experience with the Automated Child Support Enforcement System (ACSES)

• Proficiency in Microsoft Office suite specifically PowerPoint and Excel and G Suite including Gmail Hangouts Calendar and Docs Sheets Slides and Forms.

• Technical assistance and/or training experience

• Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)

• 1075 Check required
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position (3) provide the employee number from the applicants prior State employment. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening and the compensation analysis; your other attached documents will be reviewed in later stages of the selection process. Therefore it is paramount that you clearly describe all of your relevant experience in the work experience section on the application itself. Applications left blank or marked SEE RESUME or SEE ATTACHED will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications you will be invited to the comparative analysis process.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email () postmarked in US Mail or hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.

About Us:

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAA Coordinator Nancy Schmelzer at or call 1-.