Night Telephonist - Emergency Department
Night Telephonist - Emergency Department
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Job Description
Make a difference while gaining valuable healthcare experience
Remuneration: $35.09 - $35.80 per hour Superannuation Salary Packaging Penalty Rates
Location: Manning Hospital
Employment Type:Casual
Position Classification: Telephonist Level 3
Requisition ID:REQ586939
Applications Close: Sunday 7th September 2025
The Opportunity
Manning Hospital is seeking a reliable mature and enthusiastic Telephonist to join our Emergency Departments administrative team. This is a casual opportunity offering overnight shifts in a vital front-line role. As the first point of contact for patients and visitors you will play a key role in ensuring smooth communication during the most critical hours of hospital position is ideal for someone who brings calm professionalism excellent communication skills and a level-headed approach to sensitive and fast-paced environments.
Step into the Role
- Operate the hospital switchboard including message delivery and paging services.
- Greet and register patients and visitors entering the Emergency Department.
- Maintain accurate communication records in line with policy.
- Provide clear timely information to clinical staff to support safe patient care.
- Work cooperatively with administrative and clinical teams across departments.
What You Will Bring
- Must be able to work Night Shifts in a 7-day rotating roster (9pm7am).
- Communicates clearly and compassionately with people from all walks of life.
- Confident working independently overnight yet values team collaboration.
- Solid computer and telephony/switchboard skills.
- Remains composed under pressure and handles competing priorities with grace.
- A mature outlook and life experience to handle varied and sensitive interactions.
- Prior experience in a healthcare customer service or high-volume call setting (desirable).
Why Join Us
- Become part of a supportive team that values integrity inclusion and excellence.
- Contribute meaningfully to your community in a respected local hospital.
- Enjoy flexible overnight shifts suited to night owls or those seeking work/life balance.
- Benefit from penalty rates for night and weekend shifts under the applicable award.
- Receive training and support in hospital systems and communication tools.
Benefits
- At Hunter New England Health enjoy a career where youre challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:
- Fitness Passport for health and well-being discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals.
Need more information
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Vickie Taylor on
Information for Applicants:
If you are currently employed with HNE Health in a position of the same grade you may not need to submit an online application to be considered. Please contact the hiring manager to discuss your options first.
Previous candidates need not re-apply.
This is a Category A position.Recommended applicants will be reviewed for compliance with NSW Health policy directivePD2024015: Occupational Assessment Screening and Vaccination against Specified Infectious Diseasesfor Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
To be eligible for employment in this position you must be an Australian Citizen or permanent resident of Australia or a New Zealand citizen with a current New Zealand Passport or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.
Stepping Up Websiteis a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information please visit: Hunter New England Local Health District we are an inclusive employer dedicated to fostering a diverse inclusive and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.Please contactfor confidential support to ensure an equitable barrier-free application process.
Salary Packaging:is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases relocation expenses and HECS/HELP debt. Find out more by contactingSalaryPackagingPLUS!viaor.
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Employment Type
Hourly
